โรงแรมและที่พักในบาลด์วิน

"I didn’t like the way y’all handled business when I canceled my reservation,because my husband has had a Triple Bypass surgery and I had to cancel my reservation and asked for a refund, and y’all took all day to let me know you weren’t going to refund me for my reservation because I had to cancel my reservation because my husband got sick! Thanks for caring! Frances Thomas, good day!"

"The hotel was under renovation We could not go thru lobby we had to enter a side door and walk thru fitness center Our room had been renovated so the room was very nice and clean but the hotel in Reno mode was a mess. Even outside. Giant scaffolds and lifts. Mess. No pool hard to park Disappointing bc I had no idea when booked it would be like this"

"AC perfect. Room Clean & perfect. Staff friendly and perfect. Breakfast was varied and perfect. This Holiday Inn is the perfect place to stay."

"Are room was clean just smelled really bad. We had mold growing in the windows. They charge you for everything, 75 for a deposit, 30 for late check out, 10 for Togo plates for breakfast. Never staying here again."

"Smoke detectors beeped all night.. toilet didn’t flush.. they kept $5.00 of my deposits for credit card fee!!! "

"We stay here 6 times a year … this will be our last … place is falling apart"

"Arrived with a U-Haul truck and found no on-premises parking available for this size vehicle. Parking was not pre-confirmed, but it would help to know only single vehicle spaces were available. We parked on street near hotel."

"The person check me in while on the phone not even telling me my room number. Conversation on the phone was more important! She was not doing her job."

"the a/c don't work"

"This hotel was perfect for us. The rooms were immaculate and we appreciated the modern technology. I don’t know what coffee you use, but it’s delicious!! Don’t change it! I want to give a special shout out to Lindsey. She’s a gem! We flew in from Chicago for one night to attend a young boy’s funeral so our trip was not for pleasure. I had called the hotel after we landed in Jacksonville to see if we could check in early to change for the funeral and she was so nice to me. She was happy to...

"Sheets seemed clean but had dark stains. Old mattress with springs. Remote control was sticky. Saw human hair and food crumbs on the floor. The front bumper of my car was scraped and dented in the parking lot overnight. Unfortunately, I did not notice it until I had already left the property. There were some really sketchy people outside the night I arrived. One girl parked out in the passenger seat of a really beat up car directly outside my room. She was in there for at least two hours,...

"Don't know why my security deposit was lost? Left room like I found it. Only stayed one night."

"Coffee was fresh and cinnamon rolls were great!"

"Overall our stay was comfortable, I learned while I was there that the hotel is in the middle of renovation which explained the status of some of the property. The room did smell a little musty and was in need of a deep clean but no doubt will be taken care of once the renovation is complete. Ryan (front desk) is very friendly and the beautiful young lady who handles the kitchen and dinning area is awesome (sorry I don't remember her name). The food was fresh, the dinning area was clean and she...

"The carpet is dirty and needs to be replaced. The hotel is outdated and not to the standards of a Hyatt hotel."