โรงแรมบูติกใน Bacalar

"Had to change room twice due to tv not working in one and air conditioner did not work in another. Our room had trash can that was not emptied, no towels, and no toilet paper! No hot water foe two days. On-site restaurant was closed. Staff did not even know about our reservation. Left hotel after two nights. Attempted to contact Expedia upon arrival but Chat was not helpful and insurance was not honored. Hotel needs an update. It has potential to be great, but that's not what we saw."