I was traveling to the U.S. and had to overnight in Accra. Novotel was clean, staff friendly, and the food tasty (although the room service a bit slow).
This hotel needs a general upgrade.
On arrrival the TV, wifi and safe did not work properly. By the time I left the TV had been repaired and the wifi was a little better than before.
Novotel must understand that a good wifi connection is essential for business travellers. We don't necessarily enjoy meeting each other in the bar and loby area because our wifi connection keeps fading in and out in our rooms.
On the plus side the staff were very pleasant. The only downside was refusing a late check out because the "hotel was full" - ordinarily I would accept this, but as they did not clean my room before 2 - 3 pm each day I could not see how it mattered. The food was reasonably priced and the breakfast better than expected.
James
8/10 ดี
ผู้เข้าพักจริง
16 พ.ย. 2015
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The airport transfer service was good and also the buffet breakfast. The air conditioning unit in my room was very loud and the room felt a little bit damp.
I spent 5 nights at Novotel and loved it.The only thing I had a problem with was the staff.They were not very hospitably, they never used to greet.The staff were highly unfriendly but food was good and room was very clean.
Service levels have improved in the restaurant. The pool/bar area always a nice place to relax and reply to emails. Internet works better as well. Found out that they will refurbish the hotel soon. Only gripe is that you have to grab a taxi to go anywhere interesting and the taxi's based at the hotel rip you off.
Comme les quelques autres grands hôtels de Accra, celui-ci est cher.
En plus d'être cher, le Novotel est aussi une demi-ruine. Tout y est vieux, usés et mal-entretenus.
Le style est démodé (a-t-il jamais été beau?), très bon-marché et racommodé de partout (quand les choses ont été racommodées).
Ce n'est pas vraiment ce qu'on attend pour plus de 200€/la nuit.
Le meilleur de cet lieu est sans doute la machine Nespresso au petit déjeuner.
Le niveau de confort habituel, petit-déjeuner à la hauteur du standard Novotel. Belle piscine, qui ne semble pas immense mais qui est finalement assez spacieuse. Une bouteille d'eau minérale est offerte dans la chambre chaque jour. Seul bémols : la salle de bain, tuyau de la douchette qui fuyait et support douchette cassée. l'agent d'entretien qui est venu voir le problème a dit "faut mettre la main comme ça" :) Tout le personnel est bien sympathique au demeurant !
Kwasi Ofori Addo had alredy inform the hotel to pick up at the airport however they did not picked up him.
Hotel room service was not good. Some stuff are good but most of stuff did not wark hard.
Need more improve improve their total service.