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"Loved everything about this resort."

"The hotel was amazing"

"No complaints about any of it. Food portions are very generous and priced well."

"Some improvement to appearance needed. Lobby furniture needs upgrading, property is aging. More restaurants should be kept open. Only Ackee and the Italian restaurants were open at the time of the visit."

"Keep up the great work"

"Overall, I enjoyed my stay, but the rooms could use some updating. I was locked out of my room for about an hour because the door lock malfunctioned, which was frustrating. Unless you’re interested in becoming a member, I’d recommend avoiding the sales presentations. They took up too much time, especially during a short stay, and took away from my vacation experience."

"There was no wifi , and I wish I was notified about this , because traveling internationally you depend on this . Otherwise, this is my 8th time here and it’s convenient and nice"

"Rooms arw very spacious and clean. The housekeeping staff are super friendly and helpful. Everyone made me feel very welcome and safe. Thanks all, I highly recommend this place and will be returning."

"The beach chairs with umbrella were nice. The beachfront is mellow and clean."

"This was a great base to visit Negril & other attractions. We were very well taken care of the staff or outstanding"

"I liked everything! Freendly staff, the beach a paradise. I will come again!"

"The staff and resort were Jamazing!! Special shout out to Michelle and Nicholas (our butlers) for an amazing experience."

"Great place to stay!"

"I like the room it was amazing. Housekeeping was on time and done in a profesional was and the staff was friendly. What i didn't like -- was staff heading to the buffet to get food during service. The staff in the dining room was very nice, but please let the staff wait until guests eat or grab food from the kitchen."

"My wife and I stayed at the Grand Lido for a week, Sept 15 - 22. We have been there over 15 times in the past. So sorry to learn of the destruction in late Oct 2025 from Hurricane Mellisa. The country and resorts are still getting back to normal. Understanding that our resort was still healing, we gave special leniency to the conditions and service. Our Butler service was excellent! Our room was clean and well stocked. The restaurants were not quite up to par with prior visits, but.... ...

"I stayed there twice in about 2 months, everything about it is perfect; location, beachfront, staff, room was clean with daily housekeeping if you want it, the food at their restaurant is great. They have a sister property on the cliffs, so you can go there too to relax. I love Negril and I love Charela. I will stay there over and over."