"The property is excellent. Modern building and amenities. Room has a FULL kitchen and even a washer and dryer. The gym is large, clean and excellently stocked with modern equipment.
The only note is to have better signage and communication when arriving to check in. It can be a bit confusing. The Kastle app is apparently not as necessary as the pre check-in instructions lead you to beleive."
"Clean and spacious area. Owner/broker of the unit was responsive to emails. Had an initial difficult time check in. I requested for the unit owner to send me communication via email address. And it was better. Will come back here again. "
"The room was excellent. It was big and roomy and well furnished. The beds were very comfortable. The shower was nice. The staff was wonderful. They were happy to help. The hotel is easily accessed by bus. "
"Loved the new modern look of the hotel, the rooms were also modern looking and clean, the bed was super comfortable, friendly and helpful staff and great location, will be staying again."
"We had a wonderful experience last week at the Washington Plaza Hotel. Every single staff person--the doormen, the front desk folks, the lifeguards, the restaurant servers, etc.--were as nice as can be. We had a couple of meals there and they were great! The big draw besides it being in the location we needed was the outdoor pool. We so, so loved that! It made our trip! The only negative thing I'd mention is that the rooms were a bit small and dated, but the rest was so great, we didn’t mind. "
"Very upscale while staying true to its minimalist idea. Best in class customer service from the front desk concierge to the bartender.
Bed was not that comfortable, could have gone with a better manufacturer like Winkbed, Leesa, or Saatva.
Parking needs to be better explained at check-in with regards to discount ticket - how to use, daily returns to garage, etc. Suggest a handout be created with clear instructions. "
"I chose this hotel because it was close to Blues Alley and I was celebrating a birthday. This is a beautiful hotel in a great location. Most of the staff was warm. Front desk was friendly and helpful. I wish I was told that Alex speakeasy stopped serving dinner at 1130 when I made my reservation through the front desk. The valet guys were great and helpful. The hidden fees… whew 2 credit processings fees, taxes on top of taxes fees, destination fee and destination taxes . The rooftop bar was a...
