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"Lovely hotel "

"Staff were very helpful Room (18) was spacious. Bathroom needed to be updated. Bath/seal very poor"

"Lovely clean rooms set in a lovely hotel with beautiful surroundings. Carpark had plenty of space. The pub/restaurant was fantastic. One of the best steaks I’ve had. I was impressed by the wine list as it had plenty of choice of fantastic wines. Only downside was they stopped serving drinks at 10pm. Much too early to shut shop after you’ve been in the restaurant all evening. Other than that, we were satisfied."

"Very friendly staff, excellent breakfast."

"Great location for us. Very friendly staff. The heatwave was too much for the AC and our room was not as cool as we like and the bed was very firm. A good value however."

"Staff excellent"

"Lovely people - thank you"

"Rooms were very clean, quiet and comfortable. Food at the pub was the best we had during 2 weeks in Wales. Staff was helpful, friendly, and very accomodating. Highly recommend this place as convient to the Cardiff airport and very comfortable."

"Cleanest hotel I’ve stayed in. Staff was so helpful too. Will stay again"

"Most of the hotel facilities were out of use, it was dated… but staff were great"

"Room wasn’t cleaned so also no tea/coffee/water replaced. Called reception and replacements promised within 10 minutes - never arrived after an hour so had to re request. No clean cups or spoons. Two power cuts first night with no answer to an Expedia message. Hotel was extremely dated and it is never a 4 star room and the receptionists all lacked basic pleasantries/communication skills. Much prefer Llechwen Hall stays. Golf course looked nice though"

"Staff were great, food good and great location would return."

"Very nice barn conversion, clean room, excellent continental breakfast laid on every morning,staff were very friendly and available for any queries."

"When I booked the hotel I asked if I could be away to rest and relax but was placed by screaming children banging doors and running up the corridor and they were the same in the room next to us"

"Clean and tidy room No air conditioner it was extremely hot over 31 degrees celsius and the window could not be opened due to a window safety cable. We had to cut our stay shorts it was just too hot and we could not sleep in the room. Very stuffy fan just circulated hot air. Very disappointing thought Best Western had a minimum standard across the chain this one certainly did not compare to others....."

"The rooms are well furnished but no aircon or appropriate cooling - so if you come in winter I’m sure it will be lovely. No signage as to where to go to check in, you have to wait for a member of the bar staff who are then not very helpful. Staff overall didn’t feel very welcoming. Food in the evening was over cooked and very dry but on the plus side the breakfast was delicious. We stayed one night and wouldn’t stay again."

"Lovely room. Beautiful hotel with very friendly staff. We had a terrific stay!"

"Allocated family room for three of us,so plenty of space,staff on reception were excellent,very friendly and informative as were bar staff.Unfortunately they only offer continental breakfast "