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Aparthotel

Backstage Hotel Serviced Apartments

4.0 star property

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Located near Zermatt-Matterhorn Ski Paradise, Backstage Hotel Serviced Apartments combines luxury with adventure. Guests can recharge at the spa, swim in outdoor pools, or simply take in the mountain views from the garden.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Kitchen
  • Pet-friendly
  • Free Wi-Fi
  • Laundry room
  • Spa
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About this property

Backstage Hotel Serviced Apartments

  • Upscale aparthotel near Zermatt-Matterhorn Ski Paradise
  • A terrace, a garden and dry cleaning/laundry services are just a few of the amenities provided at Backstage Hotel Serviced Apartments. Hit the slopes at this aparthotel, offering a free ski shuttle, ski passes and ski equipment hire. Take some time to relax at the on-site spa. In addition to an outdoor entertainment area and a steam room, guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • A seasonal outdoor pool, along with sunloungers and pool umbrellas
    • Breakfast (surcharge), a banquet hall and smoke-free property
    • Outdoor furniture, a lift and luggage storage
    • A billiards/pool table, a front desk safe and multilingual staff
  • Room features
  • All guest rooms are individually furnished, and boast comforts, such as fireplaces and premium bedding, in addition to perks, such as pillow menus and separate sitting areas.
  • More amenities include:
    • Down duvets, rollaway/extra beds (surcharge) and free cots/infant beds
    • Bathrooms with deep-soaking baths and children's dressing gowns
    • 48-inch flat-screen TVs with cable channels
    • Balconies or patios, wardrobes/cupboards and separate sitting areas

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 3:00 PM - 9:00 PM
The check-in location differs from the property location; go to: [Hofmattstrasse 4]
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 15 per pet, per night
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 70.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: from approximately CHF 28 for adults and from CHF 28 for children
  • Pet fee: CHF 15 per pet, per night
  • Rollaway bed fee: CHF 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from 01 May to 31 October

Frequently asked questions

Does Backstage Hotel Serviced Apartments have a pool?

Yes, this property has a seasonal outdoor pool.

Is Backstage Hotel Serviced Apartments pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 15 per pet, per night.

How much is parking at Backstage Hotel Serviced Apartments?

This property doesn't offer parking.

What time is check-in at Backstage Hotel Serviced Apartments?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM.

What time is check-out at Backstage Hotel Serviced Apartments?

Checkout is at 11:00 AM.

Where is Backstage Hotel Serviced Apartments located?

Located near the slopes, this Zermatt aparthotel is within a 10-minute walk of Matterhorn Museum and Zermatt-Furi Gondola, and is convenient for winter sports, such as skiing lessons. Zermatt-Matterhorn Ski Paradise is steps away. Zermatt Gornergratbahn Station is 12 minutes by foot and Zermatt Station is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.6

Cleanliness

10

Amenities

9.0

Property conditions & facilities
Rating 10 - Excellent. 2 out of 4 reviews
Rating 8 - Good. 2 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 0 out of 4 reviews

Reviews

Verified

8/10 Good

Darren

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartment was amazing with great views of the Matterhorn and a very large space, with lounge, dinning area, lounge, 2 bedrooms (1 upstairs) and 2 bathrooms, with 4 terraces. There is also a lift to your front door. The staff were great and very helpful and the facilities looked good, although we didn't have time to use them. I would have loved to give the apartment 5 stars, but like the hotel, it needs a bit of maintenance with the blinds, windows and light fittings.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Steve

Liked: Cleanliness, check-in, communication, listing accuracy
The staff who assisted us were excellent; very helpful and personable. The location (we were in Blue) was great; near the bus stop and lifts. The photo's are accurate. the views from the patio are very good. The layout is just a little odd (no shower, but a tub in the downstairs master, bathroom lighting obstructs the mirror if you are relatively tall). figuring out the light switches took some work for us. The biggest drawback for us was that the seating in the main community area (couch) is not comfortable to lounge in. We also wished the spa area (sauna and hot tub) was available outside of 3-9pm. We visited in May which is one of two construction months in Zermatt; so there were cranes, helicopters and construction going on full swing. The other month to be wary of is October. this is not the property's responsibility; but just FYI.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

CHEUK TING

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Ivo

Liked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Oct 2024