The Pollux

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Dates

May 2026

June 2026

Bar (on property) - The Pollux (Zermatt)

Sports massages, massages - The Pollux (Zermatt)

The Pollux, near Matterhorn Museum, offers a breakfast buffet, garden, ski-friendly shuttle, and on-site spa. Kids love the arcade room, parents relax with lobby coffee. Free in-room WiFi for all.

Exceptional

Popular amenities

Free Wi-Fi
Gym
Business services

฿10,498 total

includes taxes & fees

26 Apr - 27 Apr

Check prices for these days

Room options

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

Exceptional

City view
21 sq m
1 bedroom
Sleeps 2
1 King Bed

Double Room, Balcony

Wonderful

Mountain view
22 sq m
1 bedroom
Sleeps 3
1 King Bed

Family Room, City View

Excellent

City view
32 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Single Bunk Bed

Gallery Single Room

Exceptional

11 sq m
Sleeps 1
1 Single Bed

Superior Double Room, Balcony

Mountain view
32 sq m
1 bedroom
Sleeps 2
1 King Bed

Triple Room

Exceptional

City view
1 bedroom
Sleeps 3
1 King Bed and 1 Single Bed

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About the area

Located in Zermatt City Centre, a neighbourhood in Zermatt, The Pollux is in a shopping district and near a train station. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Zermatt-Furi Gondola and Matterhorn Museum are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as ice skating and snowshoeing. Visit our Zermatt travel guide

Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920

What's nearby

Zermatt-Matterhorn Ski Paradise
1 min walk - 0.0 km
Zermatt - Furi
3 min walk - 0.3 km
Furi - Riffelberg
3 min walk - 0.3 km
Matterhorn Museum
3 min walk - 0.3 km
Zermatt Visitor Center
3 min walk - 0.3 km

Getting around

Zermatt Gornergratbahn Station
3 min walk
Sion (SIR)
77 min drive

Restaurants

Hotel Post Zermatt
2 min walk
Brown Cow Pub
2 min walk
McDonald's
1 min walk
Le Petit Royal
1 min walk
Walliserkanne
1 min walk

About this property

The Pollux

Upscale family-friendly hotel near Zermatt-Furi Gondola

Located close to Matterhorn Museum, The Pollux provides a free breakfast buffet, a terrace and a garden. Adventurous travellers may like the cycling at this hotel. Treat yourself to a massage at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Regional cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and an arcade/games room.

Other perks include:

Bike hire, a round-trip airport shuttle (surcharge) and ATM/banking services
Coffee/tea in reception, a lift and a front desk safe
1 meeting room, luggage storage and tour/ticket information
Guest reviews say great things about the helpful staff

Room features

All guest rooms at The Pollux boast comforts, such as pillow menus and bathrobes, in addition to amenities, such as free WiFi and desk chairs.

Extra conveniences in all rooms include:

Bathrooms with shower/bath combinations and hairdryers
80-cm flat-screen TVs with cable channels
Wardrobes/cupboards, coffee/tea makers and heating

Similar properties

Breakfast included
Spa
Free Wi-Fi
Bar

฿24,574 total

includes taxes & fees

3 May - 4 May

Compare similar properties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Offsite parking available (CHF 20 per day)
Return airport shuttle (surcharge)
Ski shuttle nearby

Food and drink

Free buffet breakfast available daily 7:30 AM to 10:30 AM
3 restaurants
A bar/lounge
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Chami Bar Fire Place
Restaurant Arvenstube
Restaurant Pinte
Vegistube

Things to do

Arcade/game room
Bicycle rentals
Full-service spa
Gym
Sauna
Ski passes
Ski storage
Snow sports gear
Steam room
TV in common areas

Family friendly

Arcade/game room
Laundry facilities
Snack bar/deli

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance

Business services

Business centre
Meeting room

Outdoors

Garden
In the mountains
Terrace

Full-service spa

Sports massages

Accessibility

Hardwood flooring in room
Lift
Tile flooring in room

More

Banquet hall
Built in 1978
Fireplace in lobby
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Hypo-allergenic bedding
Pillow menu

Bathroom

Dressing gowns
Hair dryer
Private bathroom
Shampoo
Shower/bathtub combination
Slippers
Soap
Toilet paper
Towels provided

Entertainment

80-cm flat-screen TV with digital channels

Food and drink

Coffee/tea maker
Minibar

More

Connecting rooms available
Desk
Desk chair
Free daily newspapers
Heating
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 11 October and 14 November.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CHF 45 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

Nearby parking fee: CHF 20 per day (49213 ft away)
Rollaway bed fee: CHF 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel

Pollux Hotel Zermatt

Pollux Zermatt

The Pollux Hotel

The Pollux Zermatt

The Pollux Hotel Zermatt

Frequently asked questions

Is The Pollux pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Pollux?

As of 23 Apr 2026, prices found for a 1-night stay for 2 adults at The Pollux on 26 Apr 2026 start from ฿9,797, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Pollux?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at The Pollux?

Checkout is at noon.

Does The Pollux provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Pollux located?

This family-friendly Zermatt hotel is located in the mountains, within a 15-minute walk of Matterhorn Museum and Zermatt-Furi Gondola. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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The Pollux Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.4

Property conditions & facilities

Verified

10/10 Excellent

Thomas

15 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Friendly reception, great location, excellent restaurant and lobby bar service. Breakfast staff could have been more friendly and welcoming however.

Stayed 7 nights in Feb 2026

Verified

10/10 Excellent

Ai

11 Jan 2026

20 Jul 2025

1 Apr 2024

Very friendly and helpful staff. Excellent location. Fun bar and in house restaurant served delicious food with excellent service.

Stayed 4 nights in Mar 2024

Verified

10/10 Excellent

Mary

12 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Pollux

Choose dates to view prices

Photo gallery for The Pollux

Reviews

Popular amenities

Check prices for these days

Room options

View all photos for Double Room, City View

Double Room, City View

View all photos for Double Room, Balcony

Double Room, Balcony

View all photos for Family Room, City View

Family Room, City View

View all photos for Gallery Single Room

Gallery Single Room

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony

View all photos for Triple Room

Triple Room

About the area

What's nearby

Getting around

Restaurants

About this property

The Pollux

Similar properties

Hotel Chesa Valese

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Renovations and closures

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

National rating

Property is also known as

Frequently asked questions

Have a question?

Reviews

The Pollux Reviews

Exceptional

9.8

9.6

9.6

9.4

Reviews

10/10 Excellent

Thomas

Thomas

10/10 Excellent

Ai

Ai

10/10 Excellent