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Grand Hotel Zermatterhof

5.0 star property
Mountain retreat offers breathtaking Alpine views, locally-inspired dining experiences, and a rejuvenating spa sanctuary in the heart of Switzerland

Choose dates to view prices

The Grand Hotel Zermatterhof, nestled in the Swiss Alps, offers a Vita borni spa with massages and facials, three restaurants with regional specialties, and a complimentary breakfast buffet on the garden terrace.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
The current price is ฿21,596
฿22,745 total
includes taxes & fees
12 Apr - 13 Apr

About the area

Located in Zermatt City Centre, a neighbourhood in Zermatt, Grand Hotel Zermatterhof is near a train station and on the boardwalk. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Mountaineers Cemetery and Matterhorn Museum are two other places to visit that come recommended. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the sledging and snowshoeing. Visit our Zermatt travel guide
Map
Bahnhofstrasse 55, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 km
  • Zermatt - Furi
    Zermatt - Furi
    2 min walk - 0.2 km
  • Furi Ski Area
    Furi Ski Area
    2 min walk - 0.2 km
  • Matterhorn Museum
    1 min walk - 0.0 km
  • Mountaineers Cemetery
    2 min walk - 0.2 km

Getting around

  • Zermatt Gornergratbahn Station
    5 min walk
  • Sion (SIR)
    75 min drive

Restaurants

  • Hotel Post Zermatt
    2 min walk
  • Brown Cow Pub
    2 min walk
  • Walliserkanne
    2 min walk
  • Restaurant du Pont
    2 min walk
  • Old Zermatt
    3 min walk

About this property

Grand Hotel Zermatterhof

Luxury boutique hotel near Matterhorn Museum
Located close to Mountaineers Cemetery, Grand Hotel Zermatterhof provides a free breakfast buffet, a terrace and a garden. Adventurous travellers may like the cycling at this hotel. Treat yourself to a sports massage, reflexology or aromatherapy at Vita borni, the on-site spa. At the 3 on-site restaurants, enjoy lunch, dinner, children's meals and Regional cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and a library.
Other perks include:
  • An indoor pool, along with sunloungers
  • Free train station pick-up, bike hire and babysitting (surcharge)
  • A lift, a banquet hall and massage treatment rooms
  • A computer station, wedding services and 4 meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 69 individually furnished rooms boast comforts such as 24-hour room service and pillow menus, as well as amenities such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and showers
  • Childcare services, electric kettles and heating

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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฿19,703 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station pick-up and drop-off shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Brasserie Lusi
  • Gourmet Prato Borni
  • saycheese!

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 398 square feet of conference space
  • 4 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • HDTV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 23 September and 7 December.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 35 per pet, per day

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 200.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 35 per pet, per day
  • Rollaway bed fee: CHF 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 14 years old are not allowed in the spa without adult supervision

National rating

This hotel is rated 5 stars.

Property is also known as

Grand Hotel Zermatterhof
Grand Zermatterhof
Zermatterhof Grand Hotel
Grand Hotel Zermatt
Grand Hotel Zermatt
Grand Hotel Zermatterhof Hotel
Grand Hotel Zermatterhof Zermatt
Grand Hotel Zermatterhof Hotel Zermatt

Frequently asked questions

Does Grand Hotel Zermatterhof have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Grand Hotel Zermatterhof?

As of 31 Mar 2026, prices found for a 1-night stay for 2 adults at Grand Hotel Zermatterhof on 12 Apr 2026 start from ฿21,596, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hotel Zermatterhof pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 35 per pet, per day.

How much is parking at Grand Hotel Zermatterhof?

This hotel doesn't offer parking.

What time is check-in at Grand Hotel Zermatterhof?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Grand Hotel Zermatterhof?

Checkout is at noon.

Does Grand Hotel Zermatterhof provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Grand Hotel Zermatterhof located?

This family-friendly Zermatt hotel is located on the boardwalk, just steps away from Matterhorn Museum and Mountaineers Cemetery. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

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Reviews

Grand Hotel Zermatterhof Reviews

9.8

Exceptional

9.8

Cleanliness

9.8

Location

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 322 out of 371 reviews
Rating 8 - Good. 34 out of 371 reviews
Rating 6 - Okay. 8 out of 371 reviews
Rating 4 - Poor. 4 out of 371 reviews
Rating 2 - Terrible. 3 out of 371 reviews

Reviews

Verified

10/10 Excellent

Victor

Liked: Cleanliness
The hotel is first class and the staff are even better. Truly special place
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect in every aspect. Staff were amazing, location is the best, the spa is gorgeous. A real treat to stay in such a meticulously maintained historic hotel. 5 stars +
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

FABIANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Ankur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. Superb location.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Zermatt

Very nice och good hotel. 5 star. This is a real Grand Hotel. Service, employees, the Hotel are superb.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Staff was unbelievable helpful and friendly. Could not have asked for a better experience visiting Zermatt.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful service. Piano bar and breakfast were great.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The acommodations were excellent and the restaurant Liusa service was superb.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and excellent amenities!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel and property. The staff is utterly amazing and everything was as good if not better than we expected. I recommend this hotel to anyone traveling to Zermatt.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was nothing short of spectacular.every member of the staff we met was so accommodating and wonderful. The beds were comfortable and the spa was INCREDIBLE. If we ever find ourselves back in Zermatt we will most definitely be staying here.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Linda

Perfect location for all that Zermatt has to offer. I cannot fault anything or anyone at this hotel - it is truly 5*
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

diane L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

Absolutely amazing hotel. Complete relaxation with excellent service.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location. Good Spa. Rooms a little dated.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the the heart of Zermatt

Central location, beautiful property, gracious service - what more could you ask for? The breakfast room is spacious with old-world charm; there are two bars and a convenient ski room in the basement.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Mary-Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is extraordinary. The rooms are beautiful, the restaurants are excellent and the staff simply outstanding. One of the nicest hotels we have ever stayed in. Highly recommend this hotel if you are staying in Zermatt.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and amenities! Brunch was one of the best we have had ever! Highly recommend it.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skiing mini break

Service was really considered and professional. Hotel in centre of village about 8 minutes walk to one ski lift but a taxi to the other lift. Many choices of restaurants and good spa
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff provides the perfect welcoming and elegant stay. Thank you.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
not much I didn't like, staff were fantastic, always helpful. Room much better than expected with view of Matterhorn.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely unforgettable doesn’t even begin to cover our stay at Hotel Zermatterhof. From the moment we arrived, the staff went above and beyond in every possible way, warm, attentive, and genuinely caring. Nothing was ever too much trouble at any time, no matter how small the request. The level of service was simply exceptional and made us feel truly special throughout our stay. The facilities are outstanding: elegant, immaculately maintained, and perfectly designed for both comfort and relaxation. Every detail reflects quality and thoughtfulness, creating an atmosphere of effortless luxury. The location is nothing short of breathtaking. Set in the heart of Zermatt and surrounded by stunning Alpine scenery, it felt like stepping into a postcard, especially at Christmas. We were lucky enough to experience a truly magical Swiss Christmas, complete with snow-dusted mountains, festive charm, and an atmosphere that felt straight out of a fairytale. We honestly couldn’t have asked for more. The Zermatterhof didn’t just meet expectations, it exceeded them in every way. A flawless experience and a hotel we will treasure forever and absolutely return to.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Helima

Liked: Cleanliness, staff & service, property conditions & facilities
We had an absolutely amazing 6 nights. I shared a classic double with my ten year old and the room was perfect for the two of us. The staff is wonderful. We cannot wait to return next year.
Stayed 6 nights in Mar 2024
Verified

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an incredibly heartwarming stay. Every single person—from the attentive general manager to the friendly staff—made us feel genuinely cared for. The breakfast room came alive each morning with the soft, enchanting melodies of a pianist playing familiar home country tunes, adding a touch of magic to our day. carriage horse It wasn’t just cool—it was a charming, unforgettable adventure that made our experience truly special.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a world class experience. Perhaps the finest customer service I have ever encountered. Superb on every level. I was truly spoiled, and would very much like to one day return to the Hotel Zermatterhof.
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Dariush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply Perfect!!!

Couldn’t have been any better! This experience was in par with my stays at multiple four seasons, and then some. Every single person I came in contact with was above and beyond. This was a fantastic experience, and I would recommend it to anyone looking for luxury at a reasonable price.
Incredible breakfast!!
Most luxurious in the village
Welcoming entrance
Stayed 2 nights in Jul 2024