We had a wonderful stay. The hotel has a great location near ski lifts and town center, an amazing breakfast, and restaurants conveniently on site. Highly recommend.
Espectacular! Muy acogedor el hotel y la habitación que nos tocó (4to piso) tenía una vista impresionante al pico Matterhorn. La comida del restaurante Entrocote deliciosa y su desayuno super variado
Amazing hotel, well located in town. 10 min walk from the main train station and most ski lifts. Great breakfast every morning, shout out to the omelete man). Room was comfy and cozy. Spa was spacious, clean and comfortable, and the ski room was well kept also. Would definitely stay there again.
Staff was very helpful and welcoming. Spa was nice but needed help turning the sauna and steam room on. Never did figure out how to start their steam room
เข้าพัก 1 คืน, กรกฎาคม 2025
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Zhonglei
7 ก.ย. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
staff rudely tried to change my seat in breakfast room. breakfast menu was too pure.
I truly lived everything about this hotel. Charlotte and all the staff, couldnt get all names, were so helpful, kind, and welcoming. The food in the restaurants were great and also the drinks at the bar. I had an extremely great view of the matterhorn right iut the door. I kindly thank everyone for all great hospitality and each time i visit zermatt, yhis will be my home away from home. I give them 5 stars.
Clean, comfortable and good location between the town centre and the Furi gondola. Nice breakfast with a good selection of eggs, cold meats, cheeses, fruit, bread and muesli but it would be nicer if there had been some variation through our stay. One issue - our room did not have a thermostat and was overheated so we had to open the windows at night to sleep.
We liked everything about the property except the mattress. It was terrible. It was broke. I didn’t expect that at a hotel or the only thing you really need is a bed and that wasn’t right
Horrible customer service. I requested a refund because of it and they refused even though I never stayed there. I am taking it up with Hotels.com and my credit card company. I will get my refund one way or another.