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Boutique Hotel Albana Real - Restaurants & Spa

4.5 star property
Travelers can refresh in an indoor pool with nature views at this hotel near the Matterhorn, then treat themselves to a hot stone massage for complete relaxation.

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Located near the Matterhorn Glacier Ride and Klein Matterhorn Cable Car, Boutique Hotel Albana Real offers a peaceful getaway with a breakfast buffet, sauna, Turkish bath, indoor pool, sun loungers, Fuji of Zermatt restaurant, and free WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
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About this property

Boutique Hotel Albana Real - Restaurants & Spa

  • Luxury hotel near Zermatt-Furi Gondola
  • Located close to Matterhorn Glacier Ride and Klein Matterhorn Cable Car, Boutique Hotel Albana Real - Restaurants & Spa provides a free breakfast buffet, a free daily manager's reception and a terrace. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a Thai massage. The on-site Japanese cuisine restaurant, Fuji of Zermatt, offers lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
  • Other perks include:
    • An indoor pool, along with sunloungers
    • A local area shuttle, babysitting (surcharge) and multilingual staff
    • Laundry services, massage treatment rooms and a reception hall
    • A porter/bellboy, luggage storage and a water dispenser
  • Room features
  • All guest rooms at Boutique Hotel Albana Real - Restaurants & Spa include thoughtful touches, such as premium bedding and bathrobes, in addition to amenities, such as late-night room service and free WiFi.
  • Extra conveniences in all rooms include:
    • Hypo-allergenic bedding, Select Comfort beds and down duvets
    • Jetted bath, free toiletries and hairdryers
    • 80-cm LED TVs with cable channels
    • Wardrobes/cupboards, free infant beds and electric kettles

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: CHF 40

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 20 per pet, per night
Welcoming dogs only
1 total (up to 25 kg per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 85.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Late check-out fee: CHF 40 (subject to availability)
  • Rollaway bed fee: CHF 85.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property

Frequently asked questions

Does Boutique Hotel Albana Real - Restaurants & Spa have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM to 9:00 PM.

Is Boutique Hotel Albana Real - Restaurants & Spa pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 25 kg per pet. There's a fee of CHF 20 per pet, per night.

How much is parking at Boutique Hotel Albana Real - Restaurants & Spa?

Boutique Hotel Albana Real - Restaurants & Spa doesn't offer parking.

What time is check-in at Boutique Hotel Albana Real - Restaurants & Spa?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM. Late check-in is available from noon to 2:00 PM.

What time is check-out at Boutique Hotel Albana Real - Restaurants & Spa?

Checkout is at 11:00 AM. Late checkout is available for CHF 40 (subject to availability).

Where is Boutique Hotel Albana Real - Restaurants & Spa located?

Located in the heart of Zermatt, this hotel is 0.4 mi (0.6 km) from Zermatt-Furi Gondola. Zermatt Gornergratbahn Station is 10 minutes by foot and Zermatt Station is 10 minutes.

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Reviews

Reviews

8.8

Excellent

9.4

Cleanliness

9.0

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 63 out of 99 reviews
Rating 8 - Good. 21 out of 99 reviews
Rating 6 - Okay. 9 out of 99 reviews
Rating 4 - Poor. 2 out of 99 reviews
Rating 2 - Terrible. 4 out of 99 reviews

Reviews

Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. Clean, quiet, friendly and accommodating staff with an awesome spa and ski room!
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent service, extensive complimentary breakfast, beautiful spa included as well. Rooms were very nice.
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! The room was very comfortable with plenty of space and we loved the spa! Highly recommend for a relaxing ski weekend
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Harmeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great restaurants inside. Conveniently located in centre town.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Cool spa area.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to ensure an enjoyable experience.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, room, and spa. The staff was very friendly and helpful. Definitely recommend
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay!

Amazing hotel, well located in town. 10 min walk from the main train station and most ski lifts. Great breakfast every morning, shout out to the omelete man). Room was comfy and cozy. Spa was spacious, clean and comfortable, and the ski room was well kept also. Would definitely stay there again.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our large room, with a sitting area and we had 2 balconies. Comfortable bed. Fantastic place. Would strongly recommend. Lovely breakfast.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and welcoming. Spa was nice but needed help turning the sauna and steam room on. Never did figure out how to start their steam room
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Iliyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
incredible staff, best hotel experience i've had
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, highly recommended
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Kostandin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Armin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal, everything that you could wish for. Interior more rustical, but that is a preference thing and no judgement on the quality.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Lamuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly lived everything about this hotel. Charlotte and all the staff, couldnt get all names, were so helpful, kind, and welcoming. The food in the restaurants were great and also the drinks at the bar. I had an extremely great view of the matterhorn right iut the door. I kindly thank everyone for all great hospitality and each time i visit zermatt, yhis will be my home away from home. I give them 5 stars.
Verified

6/10 Okay

Zhonglei

Liked: Cleanliness
Disliked: Staff & service
staff rudely tried to change my seat in breakfast room. breakfast menu was too pure.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and good location between the town centre and the Furi gondola. Nice breakfast with a good selection of eggs, cold meats, cheeses, fruit, bread and muesli but it would be nicer if there had been some variation through our stay. One issue - our room did not have a thermostat and was overheated so we had to open the windows at night to sleep.
Stayed 7 nights in Jan 2023
Verified

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, amenities
We liked everything about the property except the mattress. It was terrible. It was broke. I didn’t expect that at a hotel or the only thing you really need is a bed and that wasn’t right
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible customer service. I requested a refund because of it and they refused even though I never stayed there. I am taking it up with Hotels.com and my credit card company. I will get my refund one way or another.
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Christian

Liked: Cleanliness, property conditions & facilities, room comfort

Gut

Tolles Hotel Leider viele Mitarbeiter die nur Englisch sprechen 😫😫😫 Super Restaurants!
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular! Muy acogedor el hotel y la habitación que nos tocó (4to piso) tenía una vista impresionante al pico Matterhorn. La comida del restaurante Entrocote deliciosa y su desayuno super variado
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

KAZUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
日本人橋の近くにあるホテルで客室からマッターホルンが望め眺望が良かった。ベットの質や清潔さも満足でおすすめできるホテルです。 レストランは日本食のほかタイ料理、イタリアンがあるが、我々は日本食を選択。日本人でも満足できる料理で鉄板焼きのパフォーマンスは面白かった。
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Jonathan

Liked: Staff & service, amenities, property conditions & facilities
We had a wonderful stay. The hotel has a great location near ski lifts and town center, an amazing breakfast, and restaurants conveniently on site. Highly recommend.