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Hotel New Grand

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Luxury
4.5 star property
9.6

Exceptional

Historic elegance by Yokohama Bay

Overlooking Yamashita Park and Yokohama Bay, this historical landmark offers a serene and picturesque setting. Enjoy spacious, beautifully decorated rooms and exceptional service, all within walking distance to Chinatown and the waterfront.

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
The current price is ฿3,642
฿4,407 total
8 Jun - 9 Jun

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About this property

Hotel New Grand

  • Luxury hotel near Osanbashi International Passenger Terminal
  • Located close to Yokohama Stadium and Red Brick Warehouse, Hotel New Grand provides a terrace, a coffee shop/cafe and a garden. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and French cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services.
  • You'll also enjoy the following perks during your stay:
    • Self-parking (surcharge), a 24-hour front desk and luggage storage
    • A porter/bellboy, a lift and meeting rooms
    • A reception hall, multilingual staff and a gift shop
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 230 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as perks such as free WiFi and air conditioning.
  • More conveniences in all rooms include:
    • Egyptian cotton sheets and down duvets
    • Bathrooms with designer toiletries and bidets
    • Flat-screen TVs with cable channels
    • Fridges, daily housekeeping and phones

Awards and affiliations

  • Eco-certified property
  • This property participates in JEA Eco Mark Programme – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • The property is a member of Preferred Hotels & Resorts and Historic Hotels of the World.

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 20

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast rate plan for children ages 0-6.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Self-parking fee: JPY 2000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transport to and from this property

Frequently asked questions

Is Hotel New Grand pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel New Grand?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Hotel New Grand on 8 Jun 2026 start from ฿3,642, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel New Grand?

Self-parking is available for JPY 2000 per day.

What time is check-in at Hotel New Grand?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel New Grand?

Checkout is at 11 AM.

Where is Hotel New Grand located?

Located in Yokohama City Centre, this luxury hotel is within a 15-minute walk of Osanbashi International Passenger Terminal and Yokohama Stadium. Red Brick Warehouse and Yokohama Cosmo World are also within 1 mi (2 km). Motomachi-Chukagai station is only a 4-minute walk and Nihon-odori Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 948 out of 1221 reviews
Rating 8 - Good. 227 out of 1221 reviews
Rating 6 - Okay. 25 out of 1221 reviews
Rating 4 - Poor. 10 out of 1221 reviews
Rating 2 - Terrible. 11 out of 1221 reviews

Reviews

Verified

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location. Good variety of eateries within hotel.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Nicely situated to cruise terminal and public transit. Lots of shops and restaurants nearby. Loved it and I would stay there again in a heartbeat.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is very closed to the port as for our pre-cruise stay. The room was well kept, and the staffs are kind and courteous. Will stay again if ever come visit Yokohama!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Nancy

Our banquet was very well served. The food was good and the service was excellent
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location, Staff very helpful,
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice corner room with a view of the park along the harbour front. All staff are extremely helpful but English not spoken by everyone. The included breakfast was lovely.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Albert M

Liked: Cleanliness, amenities, property conditions & facilities
clean and quiet!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

William

Liked: Staff & service, amenities
The whole experience is great. Wonderful helpful staff. Hotel is in a great location being close to cruise port, chinatown and train line. If you are on a food budget there is a macdonalds very close
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Lai Sha

Liked: Cleanliness, staff & service, amenities
The staff were excellent and helpful at every instance. Room was always spotless, amenities and location suited our group perfectly.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views from our room on the 16th floor. The staff was awesome. The complimentary lounge on our floor also had beautiful views with yummy treats & a coctail hour. The included breakfast was delicious & 1st class. What's not to like about this awesome hotel for under $200 USD per night?
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding experience! My room was spotless and comfortable. The view of Yokohama Bay from my room was fabulous and the service from every staff member at the New Grand was exemplary. I will return as soon as I can - just wonderful!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice. Excellent location and the view from our room was incredible.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Joan

Liked: Cleanliness, property conditions & facilities
Large and lovely room. Check in staff was able to change our room to correct an error I made when booking. Excellent restaurant able to easily accommodate a food allergy
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Leonard

Liked: Cleanliness, amenities, property conditions & facilities
All of the staff was wonderful to us and they went above and beyond to provide a great stay. We got the upgraded view room which provided a gorgeous view of the harbor in Yokohama. Thank you for recognizing our 50th Anniversary. ☺️💍👩
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
As expected everyone is very nice and courteous including the guests. Breakfasts at the French restaurant were excellent. Our room has incredible view
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities
The staff of the Hotel New Grand was simply outstanding. I had a problem with my Canadian cell phone and the staff was exceptional with their assistance in helping to resolve the problem. Simply the best and "we shall be back".
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical hotel -wonderful and helpful staff -very close to cruise terminal. Immaculately clean and perfect for our short stay -would definitely book again ! Thank you
Foyer
Just across the road and definitely worth the visit approx $3AUD
Stayed 1 night in Nov 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Loved just about everything at this hotel, lovely room, view, location. But the service in the western dining room and the lounge was horrible. The breakfast service was so slow, was it because we didnt have a coupon for the free breakfast? The beverage lounge was almost non existent service, we had to get up to find a server.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and friendly. Good service. Very nice for cruise before and after
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
We loved the luxurious feel of this hotel, yes its a little dated but it felt lovely. The location was amazing, the view was fantastic and the staff lovely. Free parking was available across the street, but you need to pull in at the front door for the concierge to give you a ticket and direct you to your parking bay. The bathroom felt the oldest of everything.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, exceptional view of the water and city of Yokohama. Chinatown was a block away, very walkable area. The staff were friendly and happy to help us out in any way possible
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Ricki

Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and spotless. Staff couldn't have been more helpful
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jill

Liked: Cleanliness, staff & service
The staff service was so great . They were aggressive and helpful to everyone. I was so impressed
Stayed 1 night in Nov 2025
Verified

8/10 Good

Liway

Liked: Cleanliness, property conditions & facilities
Clean room.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Kazunari

Liked: Cleanliness, amenities, property conditions & facilities
Historic luxury hotel right by Chinatown and Yamashita park right opposite. Decent room size with a view of Yokohama bay and Minatomirai. Staffs were great and very helpful. Birthplace of Naporitan, seafood doria and custard pudding a la mode - managed to squeeze in before the last order (9pm) for naporitan and the pudding. As a guest you get discount at restaurants and bar. Breakfast choice between western and Japanese (or have it as room service). Stayed only one night but great stay.
Stayed 1 night in Nov 2025