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"Terrible service "

"My stay at the Laguna Hotel was extremely disappointing. The hotel is outdated and badly in need of renovation. The beds were old and very uncomfortable, and the noise levels were unacceptable, making it almost impossible to get a proper night’s sleep. The room was not cleaned during my stay, which was very disappointing and below the standard I expected. Overall, the hotel does not offer good value for money. The only positive aspect is the location, which is convenient and close to the...

"A fabulous stay for our 25th wedding anniversary. A lovely room. Some lovely cocktails and meals in the restaurant . Highlight was the view from our triple aspect bay window."

"It was very dated holes in carpets on stairs very old furniture really needs remoderlising didn't cope very well when really busy for breakfast a lot of people were getting very angry that food wasn't coming out in time"

"The staff were exceptionally helpful. The food was excellent. The Lodge itself where you stay needs some tlc on the outside, although the rooms themselves were good and well maintained, if a little dated. The stairs down to the room where I was weren't that great and the entrance to the steps was blocked by a car, so had to squeeze by. A great place. The golf looked good and the swimming pool was excellent although the stairs down were very slippery."