2/10
Booked for a birthday trip, left the same night. Walking in from the side entrance felt more like entering a care home than a 4-star hotel — the warm, stale corridor air and stained carpets gave off “neglected institution” vibes. No disrespect to pensioners, but the crowd and scent sealed it.
The room was boiling, poorly ventilated, and nowhere near the “stunningly renovated” standard they boast about in the press. Turns out they spent £500k on upgrading 20 out of 83 rooms — so around 75% of guests are still sleeping in 2006.
No AC, just a knock-off Dyson-style desk fan that moved less air than a sigh. The mattress was saggy, the air thick, and the room was just not fit for purpose.
We asked to check out 6 hours later. The receptionist didn’t know how to process it, so he called the duty manager, who told us to contact Expedia for a refund, gave her name, and said she’d support the complaint. Once we emailed our complaint, she denied saying any of it.
After days of going back and forth with Expedia and the hotel, we eventually received a full refund.
They claimed they “don’t have the resources” to go back and forth justifying the property. Might be worth redirecting those resources into carpets, airflow, and honesty.
Matthew
เข้าพัก 2 คืน, กรกฎาคม 2025
