Search Hotels Near West Herr Performing Arts Center, Rochester

"This hotel was horrible. The toilet did not work when we got there. No one came to clean the room. Chairs in the room was broken. This is supposed to be a non smoking hotel yet the floor I was on seem that every room was smoking weed. The front desk was supposed to bring us fresh towels and never showed up. Just a really bad stay for us."

"We had to move rooms because there were ants crawling everywhere, getting on our feet and the bed! There were also two long hairs on the face towels. At breakfast time, there was never any plates or bowls out for us to actually put the food on, the eggs we ordered were never brought to us. The pool was cold, the bedding was old."

"Beautiful hotel, loved the decor. They had a nice continental breakfast. Clean rooms, ample free parking. Would highly recommend!"

"Staff great. Room lovely and spacious. Overall good. Couch a little hard/uncomfortable. Hard to keep water in shower and off floor of bathroom but when we asked for extra towels they brought plenty. I’d go back."

"This property has an ongoing issue with its front desk staff. I’ve been staying here for a few years and every time I checkin there are multiple issue from being told to wait as the individual acts busy addressing other issues to just downright rude behavior. After this last mess where I waited 15 minutes then told to visit the other clerk who ignored me initially, I will not be choosing this property again."

"Staff were courteous and helpful across the board. Our room was clean, beds were comfortable. Would definitely return"

"Excellent stay. Gary & Milena did a great job making me feel welcome. My only regret was that I only got to eat breakfast on one of the mornings. Not the fault of the owners, I just had to get out early. The one breakfast I did have though was excellent. Would stay again if in the area."

"Most definitely enjoy every stay quite relaxing home away from home"

"Kitchen needs serious cleaning and attention. Cabinets were filthy and had garbage in them. Dishwasher was horrid and could not be used due to stagnant smelly water still in it. Beds were very hard. Price was great and host was attentive. "