โรงแรมใกล้อาร์ทวอล์ค, Rochester

"Clean room, kind staff"

"Very charming and welcoming place. The attention to details is amazing. The hosts are very nice and thoughtful."

"Staff were courteous and helpful across the board. Our room was clean, beds were comfortable. Would definitely return"

"Thank you so much to all staff members, attentive and helpful , for such a wonderful experience in your hotel !. Vanni’s Jazz Lounge ,cosy, amazing vibes , the cocktails were delicious , high quality!"

"What’s the coolest, most “un-hotel” hotel in the ROCH? School 31! Incredibly accommodating, attentive service, bespoke loft spaces interestingly designed in an historic re-purposed space. GO THERE!"

"We were there for multiple nites. After the first one we had to ask the front desk to have our room serviced as had not been. The staf dealing with guests are excellent, very friendly and goi g out of their way to accommodate us. The breakfast cook was excellent "

"Parking instruction isn’t clear. Attitude of front desk at night shift is utterly, totally, completely, terribly, unacceptably horrible. We should be treated with courtesy, not bad attitude. "

"There was no housekeeping services. They had covered parking. There was trash in the hallways. Breakfast was offered between 6 and 10 AM but if you came after 8:45 AM, the pancakes were hard, the eggs were stuck to the bottom of the pan, sausage was dried out, the yogurt was non existent and decaf coffee was not available."

"Nice property but not worth the price."

"Clean room and great staff!"

"Our stay was wonderful. The staff was friendly and kind. The room was immaculate. Breakfast was plentiful and delicious. We couldn’t ask for more."

"Great place"

"Host was friendly and very helpful. This was my second stay and will stay again while visiting family in Rochester. "

"Convenient location to University of Rochester"

"Slow down talking when checking in customers."

"I had reserved an accessible room with wheel-in shower. When I checked in I learned that room wasn't available nor any other accessible room. The only room available was inaccessible. It was late and I had no choice but to stay there. I was told I'd be moved to accessible room the next day, which did occur but it had a tub with shower chair. The first shower chair was missing a rubber tip on one of the legs and another one was cracked. I did get a replacement the next day. The automatic...

"- No alarm clocks. I had to spend the first night going over to the microwave to check the time numerous times and then arrange for a wake up call. Then I had to go buy an alarm clock the next day. Never seen a hotel room without one before. Bizarre. - Asked if I needed to request housekeeping, but they said no, they had a list. Then I got back the first day and they HADN'T come. I made sure to request it the following days and they came. - Breakfast is mediocre at best. Maybe I missed some...

"Clean and large room"

"I stayed at this hotel for 7nights 8days as we are Diamond Plus Members. I did not book through IGH and immediately regretted not doing so. The pool was not open all week. I could not get my room cleaned or fresh towels unless I threw them outside of my door and even then i had to request new towels or fresh garbage bags to be put in. The sink was clogged but the gentleman fixed it immediately. Problem is, he left the black gunk all over the sink and floor. No one came to clean that up. The...