"The staff was exceptional. The property was spotless and convenient touches like water bottle refilling and a nice breakfast made our stay wonderful."
"I had to travel from Bangkok to Cincinnati at the last minute for the funeral of my beloved godfather, who passed away suddenly and unexpectedly. I always stay in the West Chester area since it’s close to family, and I’m familiar with the Aloft brand from other cities. As a Marriott Bonvoy member, I try to stay within their portfolio, and this hotel met my needs perfectly. During my 6-day stay, every staff member I encountered was friendly and helpful. My room was stylish, comfortable, and...
"Stayed during the Cincinnati Open. Drive to the event was quick and rady. The hotel is located in a nice wooded area across from a golf course. Staff was friendly and always available. "
"A great location, walking distance to shops and restaurants. Quiet, clean and spacious rooms. Easy and free parking. What more could you ask for? Maybe breakfast included (which it’s not), or a coffee station in lobby (not included). Either way, we have booked another stay at this AC Marriott for this fall. Really enjoyed our stay!"
"The property and the service are great.
However the check in process was terrible as we had to call Expedia and have the payment sent to the hotel. The credit card was as denied even though I had already paid. This was a long complicated process and very frustrating. I expected to check right in with out hassle.
To make matters worse I was told the room would only cost 75.00 dollars if I had called the hotel directly. I will not be using Expedia in the future nor recommend it to others. "
"It seemed like the room had not been stayed in for a while so the desk bench and towels had dust but everything else was fine. Bed was comfy and clean, no bed bugs, bathroom was clean, floors and mirrors were clean. Just a little dusty."
"Everything was good. Only isolated issue we had was the people parking at the charding station when they dont have electric car. I did mention to the nightshift staff this morning about having a sign posted to "Parking only for Electric cars to charge their vehicle." Its convenient to have at the hotel and we truly appreciate it and we were able to charge our rental more than once. Thank you. "
