"Very nice, comfortable and clean rooms. Service was excellent from the reception to restaurant but i would like to address especially the kindness of the concierge who was absolutely amazing and helped at any moment of our trip. He is the reason i am writing this review since he has done his work brilliantly and exceeded our expectations in all senses."
"Excellent breakfast variety. Front desk staff are well trained and super helpful. New-ish hotel. Free afternoon tea spread came in handy on rainy days. Special mention to 王姬 for serving us even after we walked in after 5pm closing time. Tour agent at front desk proved most useful. Got Xian Museum ( chinese) guided tour and Tuo Ling camel show ticket at awesome price. "
"This hotel is very close to 钟楼，鼓楼和回民街。
It’s very close to metro too which makes transportation easier.
Hotel is clean, beautiful.
Will stay in this hotel again next time in town."
"We stayed for 2 nights at the Grand Hyatt Xi'An in a Grand Club King Room. We went to Xi'An mainly to see the Terracotta Warriors. For us, we found this hotel was isolated from the main part of the town of Xi'An. We needed to take a taxi to get into the town centre. Apart from that, the room, the staff and the food were all at standard of what we would expect from the Grand Hyatt group. For us, the location wasn't the best."
"as an American, they were extremely accommodating to me and were happy to use translation apps to help get me the information I needed. Room was very nice and the location is great "
