Beautiful property, great location, great view and we loved it. We used Lyft everyday to go to DC locations rather than Metro as it costs almost the same from this location and is quite convenient. The mall and Whole Foods close by makes it better.
Only problem with this property was that the master bedroom mattress sucked - really really bad and the master shower head was also very low pressure. They were a bit stingy on toiletries as well.
Despite that, I will still highly recommend this property.
It was a wonderful one bedroom suite. It was brand new and very clean. It was so new that the dishwasher still had the foam packing still inside.
The only issue we had was parking. My printout said I had free parking, but it wasn’t added on the details of my reservation. I offered to pay, but they couldn’t change anything at that point. Needless to say someone not affiliated with the hotel part accommodated my parking needs.
This property is advertised as a luxury suite. However I think that this is far from deserving such a word. First, the cleaning condition of the property. For example there were hairs in the bathroom, and a toilet had not been flushed. In addition, there were various maintenance issues, for example one of the bathrooms sinks was clogged, and the garbage disposal had debris in it.
I reported the above to the 24 hours service number, and they promised to look into these things and said they were going to contact me, they never did. I don't recommend using this company, if you expect a luxury experience, this is not it. You can see how they are trying to save money by cutting corners at the expense of the experience of their guests.
The room and location were great!!! There were just a couple of things that need improvement. I did not receive the access code to the keys ahead of time, not a big problem. The TV situation needs to be fixed, as the Dish had horrible reception and no local channels. There were no instructions for check out, though, in the end, was simple and easy. The internet was very good and saved the TV situation.
เข้าพัก 3 คืน, ธันวาคม 2021
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Lorenzo
3 ธ.ค. 2021
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: การติดต่อสื่อสาร
My stay was not good! I was there for 2 nights. I dont ynderstand why you cant check in until 4pm. Half the day is gone by then. Not so good with that. Everything was okay the first night there, but qhen i woke up that next morning, everything turn for the worst. I chose that hotel because of the amenities (exercise room, game room). I was unable to access any of that due to a mandatory power shutdown, that was poorly communicated with guest about. Not only was the amenities were unavoidable, but the tv, internet and phones not workimg the entire whole day. It was a not so good experience for a first timer there. I was patience enough because I work at the Hilton hotel, but my patience went out when none of the staff could give me any information on the progress or nothing. So would would i recommend this place to someone, I would. I just think I booked at the wrong time.
The property is well kept. The apartment was just like it appeared in the pictures. Very clean! My only feedback is that the property should inform you if limited parking spaces. We were assigned a space that could only accommodate a compact car and we y driving a large SUV. When asked what are my options to get a bigger parking space. I was informed that there was no other spaces. Each apartment is assigned one space. So either I had to find a free parking space on the side of the street or check with the Doubletree Hotel for any availability they may have. So we end up paying more with parking somewhere else. The on-site staff wasn’t very friendly or helpful. I would stay there again because the property is very nice and comfortable.
เข้าพัก 4 คืน, ตุลาคม 2020
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Charles
9 ส.ค. 2020
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Not worth it at all. shady company.
The bed and couch are awful hard. The communication with them is shady as they don’t respond to emails. They want images of your credit card for and back. Very unprofessional. Rude on the phone and refuse to refund money when we want to get out.
เข้าพัก 6 คืน, กรกฎาคม 2020
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Keefe
26 มิ.ย. 2020
ชื่นชอบ: ความสะอาด
Nice Place
Arriving at the property was an amazing view nice lobby was directed by the doorman to type in our code to receive keys out of the automated mailbox. Apartment was clean wasn’t enough toiletries had to buy toilet tissue and it was enough towels that where brand new. The towels was type rough though. Master bedroom mattress felt like I was laying on a brick had to request for some type of change and was giving a mattress topper which made the bed more bearable to sleep on. Plenty of shopping stores and two malls in the area also very nice view off of the rooftop. Definitely would stay again.
เข้าพัก 5 คืน, มิถุนายน 2020
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Derrick
26 มิ.ย. 2020
ชื่นชอบ: ความสะอาด
Excellent property. Very comfortable. Everything in the apartment was very comfortable.
เข้าพัก 3 คืน, มิถุนายน 2020
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Tee
23 พ.ค. 2020
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
I will never book with this company again I never checked in my room communication was terrible. I had to leave, somebody hung up on me on the phone, and I’m starting to think I was scammed out of money. Never again
The front desk Altaire staff was hit or miss regrading helpfulness. The Churchill/Global Luxury Suites staff was as always very knowledgeable and helpful. Unfortunately, the first contact is with the property staff. The apartment is quite spacious and we definitely need that.
เข้าพัก 2 คืน, มีนาคม 2020
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
ผู้เข้าพักจริง
21 มี.ค. 2020
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
I wanted to send pictures but you don’t have that capability. Before checking in, I had to send credit card and driver license information in multiple times because they said we did not and we did. While on the road, they called again for it and I asked for a supervisor no one was available and no one called back to address my concern. That was frustrating. When we arrived, the front desk made it seem like we had no reason to be there then he sent us to a room 115 to check in. The use of the elevator was explained how to use by maintenance not the check in area. However, the customer service was wonderful after I found a bug in my bed. They came up took a picture and changed the linen right away. Our sleep sofa was broken, carpets were trip hazards because they were rolled up on the ends. The batteries died for the remote in the living room area and we requested batteries never got them. They did not give good directions on how to park after we paid. So to say the least, I was happy with the location not the services that was received.
Told me I could'nt use disabled parking, even though I have a plate, which is a violation of Persons With Disabilities Act. Room was dirty. Stains on couches and blankets. Room was entered by staff, not only w/ out my permission, but AFTER I told them not to...
parking options were very limited the only additional spaces were at the doubletree which was $40 per day. The front desk didn’t know if any other options.
The property is in a great location. With a grocery store across the street and the Pentagon City Mall only a few blocks away. Also very close to the National Mall.
It was a nice place, clean, and a great view. This place also had a lot of nice amenities. The only thing that I did not like was being told that I had to pay an additional 10 dollars a day to park. This was told to me a day or two after everything was completed and paid for. I think parking should always be included in the price. I don't like being nickeled and dimed like the airlines do.
Property was great! Had all the amenities to accommodate our stay. The apartment was very clean and had essential supplies. The location was about 10 minutes from the sites!