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"The staff were very kind, would definitely stay there again!"

"Everything about this place was great, I’ll be visiting again."

"It’s clean and comfortable, very affordable."

"The room was clean, the beds were great, the breakfast was really good. The elevators broke down not long after our check in. We were staying for 3 days. Staff informed us the maintenance person was on vacation and wouldn't be back for 5 days. One would think Holiday Inn Express would have some sort of back up plan. Most businesses would call a vendor or something in a situation like this rather than post a note on the elevator door for 5 days. Those stairs to the 4th floor got old real quick...

"For being an older place, everything was kept up nice. The room was comfortable."

"We had a condo overlooking the creek and with a view of the mountains. It was clean and well stocked. We enjoyed drinking coffee on the balcony in the mornings and evenings. The in-room fireplace was also a romantic touch. The location is excellent if you like peace and nature, but still being only a block away from the main strip of restaurants and activities. RiverStone is also very close to Dollywood and Dolly's Stampede theater. We found it well worth the cost and will be back next time...

"We loved staying here. My child has already asked if we can stay here again the next time we come to the mountains. It’s very convenient to the outlets, which was our main goal. The parking was always plentiful and the elevator is a short walk away. The breakfast every morning was great. We booked a loft room, which my child loved. The staff is very nice and helpful if you need anything. We would definitely book again!"

"Staff were excellent. Location for access to smokey mountains was ideal. Hotel room was spotless."

"My favorite place to stay"

"Clean rooms, quiet and comfortable. Staff is great!"

"Easy to park, convenient breakfast, the one staff member I witnessed during my stay was very helpful, but I believe she was there running the front desk in the evening, was also running it still in the morning and working on serving all of the breakfast items. Yet, she was still pleasant and helpful. Kudos to her. The hotel was close to the airport, looked nice outside, had an easy parking lot to navigate luggage (nice and flat), and was very reasonably priced compared to others. The only thing...

"The hotel is in an excellent location. The hotel's lobby and rooms are very clean, and the pool area was nice. The breakfast was very lack luster. I do not recommend paying extra for the breakfast."

"It was all good but my granddaughters were looking forward to the arcade which consisted of a ping pong table. That was a big let down."

"Beautiful view of the creek but the hotel needs major update. Floor was uneven, bathroom fan was really loud and the pool area looks really outdated. Also, the picture of the lazy River looks bigger online than it actually is. Plus the staff sounded like they had some issues with each other."

"Hotel location right in the heart of activities in Pigeon Forge. Tile flooring throughout, no crunchy carpeting. This is a bit older hotel, staff are upgrading all of the rooms."

"Staf"

"This is not their fault but I hate the trendy sliding bathroom doors, the don’t have privacy like traditional doors and the gaps in the side are just not something I like especially with kids in the room. Also when did not having exhaust fan become a thing the last 6 places I’ve stayed had no exhaust fans in the bathroom. I find this odd and kind of gross. Also you can’t turn the porch light off, strange. The wife and I found this annoying as bugs at night were an issue. Other than that it was a...

"in door pool could have been a few degrees warmer for me , hot tub was fine Grandson said lazy pool was just right . Staff friendly !"

"The room was very spacious and a great location. Not in the business of Gatlinburg and really easy to get to the national park."