Search Hotels in Wailua House Lots, Kapaa

"This was the worst experience I’ve ever had!!! I checked into a dirty room. Talked to front desk staff, when I told her the room was dirty, she looked at me and said “ what do you want me to do about it?” she rudely sent a cleaner with me to my room, I showed her, Then she told me I was too picky & would bring me cleaning supplies that I could clean it myself. This is after I showed her a big black footprint in the bathtub, loogies & toothpaste in the bathroom sink, soda, & coffee spills on the counter, lip & fingerprints on wine glasses, dirty mirrors & light switch & door knob had old crusty food, sticky & grime on it. I cleaned the room myself only to find out later that night going too bed there was hair, food & stains all through the bedding. I called the emergency line, I was told that there was nothing they could do because no one was there. I purchased my own bedding at Walmart. The next morning, I spoke to a manager who looked at my pictures & agreed that it was disgusting & unacceptable behavior from her staff. She agreed to reimburse me for supplies & comp 1 night stay. Expedia talked to the manager & agreed to the 1 night refund, I went down to the Manager to let her know it was done. She looked at me & said I’ve refunded your stay. I was shocked & grateful until She said to me “you need to check out at 11 today”. I was shocked, after I bought my own bedding, cleaned my own room I got kicked out all because I complained about a filthy room & and filthy bedding. "

"The newly-renovated property is lovely. Highly recommend it for facility and location. Note that building permit rules prohibit cooking in room, so there is no microwave or utensils. Also, there is only one microwave for the ENTIRE facility located near an ice machine. MORE need to be added !!!"

"Love this property but no room service or clean towels for 3 of 8 days. Dining room not open, sporadic service."

"Makai was a wonderful and place to stay. The rooms were large and had everything you need to cook a nice meal. The pool and spa area was well kept and the service was outstanding. Can’t wait to come back again. "

"Hotel staff was great "

"I liked the daily yoga "

"All around wonderful. "

"Best resort!!! Kids had a blast in the lazy river pool and the 3 hot tubs! BBQs on site. Gorgeous beach with in steps of resort. Restaurant was great. Highly recommend this place. "

"The internet speed is OK. The kitchen is good."