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"My stay was excellent. Staff members were friendly and helpful."

"The room was very nice. Clean, cool, well maintained. The parking was fine, elevators worked, ice machine worked, staff came in and cleaned as expected, no complaints. The toilet paper was the worst I've ever seen, though. My biggest complaint? The DirecTV was unwatchable. Every channel glitched every 20 seconds, I think from a signal dropout or something. Every10 minutes or so of this, the TV screen went to a screen that said something about loss of signal due to inclement weather or whatever, call the front desk. A power reset of the DirecTV box was needed, and after several minutes of rebooting, the glitchy service proceeded for 10-15 minutes until the loss-of-signal screen reappeared. My partner called the front desk, they sent up a guy who SPOKE NO ENGLISH! Is this customer service? It sucks. My bi-lingual partner tried to explain, he reset the box (AGAIN!) and said to call if it repeats. Surprise, IT REPEATED! He returned and replaced the cable box, and we continued to watch unwatchable cable TV, glitching every 20 seconds, for the rest of the night. I was VERY unsatisfied with this aspect of the stay. Obviously, most folks don't check into a hotel to watch TV, but if this is an amenity, it ought to work. All else was fine, but this aspect was ridiculously disappointing."

"Property was extremely loud at night. Need a buffer zone for street noise."

"We love it because it is close to the street car and has everything we need the breakfast is better than the past we've been going there for years"

"staff was awesome and the room was clean"

"First room had blood stain in mattress. Second room had silverfish. Room was not well-maintained, with sticky areas on desk, outlets and switches. Pool doesn't open until 8:00 am and hotel supplies morning coffee but no half and half. We should have stayed elsewhere."

"The review for the hotel itself is a 5 star!! Rooms are very big and roomy. Hotel staff was amazing. The casino staff (in particular: the staff at the Players Club) were horrible. Customer service there was the worst I have experienced in a very long time. I tried to get my veterans players card and they would not except an old military ID I had (which I get), so when I asked what I can show them (I was visiting from another city 4 hours away) another lady approached me and started the conversation out with “What seems to be your problem?” I proceeded to explain to her that I have been in customer service for over 25 years and that is NOT how you start a conversation with a customer. Anyway, I don’t have enough energy to type the rest. Just be aware of the customer service on the casino side. GREAT HOTEL though."

"Just the ILLEGALS and dirtbags at the property"

"Had trouble with the bed comfort! The room was not a place to hang out! The pool was small and no room to sit there!"