แพ็คเกจท่องเที่ยวโตโนะซาวะ

The staff at this property were amazing. So helpful, so kind. Loved the location away from the chaos of Shibuya / Shinjuku. Would recommend this hotel if you’re traveling with your family or with friends- the room sizes are generous. This hotel is an easy 5-min walk from the subway.

駅からホテル迄の道順分かりづらい。NIPPONIAの簾ある場所にやっと辿り着いたがどこも鍵かかっていては入れない。途方にくれた。どこがホテルフロントなのかさっぱり分からなかった。 スマホに地図載せて客をフロントまで 誘導して欲しい。

A great hotel with super engaging and kind staff. Our room was beautiful and had a great view of the town and shrine.

My initial impression was that this was an excellent hotel with a truly exquisite garden. Everything top notch. However one thing in particular quite soured my overall impression to give this hotel 4 stars instead of 5 stars. The breakfast buffet at the Garden Lounge did not have a large selection. In addition, we went down at 9:15 (45 min before the buffet closing time) and already they were being very slow and tight about refilling the food selection. It was as if they were trying so hard to not put out more than they absolutely needed or trying so hard not to waste that in some cases they did not even refill the food bins at all. Completely unacceptable. And might I say… for such a luxurious upscale hotel to feel that they need to save a few yen/dollars on not putting out too much food or to deliberately slow down in doing so really takes away from the overall air of class this place otherwise projected. It felt cheap for them to drag their feet or try to cheap out in this way. Left a really “sour taste” and overall this just annoyed and took away from the experience of staying here. Overall the buffet experience was just completely beneath the quality of everything else. For this reason alone though, I would not stay here again. I’ve stayed many places so this is my Expedia platinum membership and travel experience talking. Shame because this place really seemed special until I had breakfast.