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"We stayed here for two non-consecutive nights, first after a full day at DisneySea. The location is very convenient for Disney; 3 subway stops (~15 min). Shiomi Station is across the street (a 2 min walk). Exploring other parts of Tokyo requires a line transfer, which isn’t ideal with tired kids, but still manageable. For example, we opted for Ginza instead of Shibuya on our last night due to the shorter commute. Check-in was excellent. The staff were warm and welcoming, the lobby is spacious, amenities are freely available, and having a FamilyMart attached to the hotel was extremely convenient. We stayed in a family room with four twin beds, and there was still enough space for two large suitcases. The only downside was the lack of drawer space. The beds were very comfortable, and the shower had great water pressure. What truly stood out was the staff’s exceptional service. We had forwarded our luggage from a previous hotel using Airporter. The hotel confirmed they could receive our prepaid luggage, and they were incredibly responsive to all my questions via Expedia’s chat. When my daughter lost her backpack at Tokyo Skytree, a front desk staff member kindly called lost and found on our behalf, translated for us, confirmed the bag was found, and even asked about shipping options since we were leaving for Kyoto the next morning. They stored our luggage while we were in Kyoto. They also made disposing of our damaged luggage incredibly easy & no fees. I highly recommend!"

"Everything was excellent. Friendly and efficient staff. Clean premises. "

"改装後のとてもきれいなお部屋でした。スタッフも親切で、朝食も良かったです。駅からもコンビニ、スーパー、ファミレスも近く一駅でモールに行けます。"

"Very good"

"Room was very clean and staff very welcoming"

"The breakfast buffet was outstanding."

"Rooms amazing, staff helpful and amazing experience."

"The breakfast was amazing! Delicious, hot and plenty of variety. The staff were very professional and friendly. They carried our bags to our room and to the airport limousine bus. They even made sure we got on the right bus to the airport. "

"Very Nice hotel and staff was very nice and helpful. would definitely stay here again. "