โรงแรมใกล้เดอะ เฮเวน, Newcastle-upon-Tyne

"Staff were helpful and polite. The room was clean, with an excellent view. But the bed was not very comfortable, and the heating was not brilliant. The fixtures and fittings were worn and dated. Breakfast was ok, but could do with a decent coffee machine as you would find in similar setups. So in short, a potentially lovely place that just needs investment to upgrade it."

"From a warm greeting from the staff at check in to a delicious breakfast just before check out a perfect stay. Good luck to all the staff doing the coast to coast cycle ride, shows great character and team spirit. Will definitely stay again"

"Friendly staff. Comfortable room. "

"Breakfast too big need to choose what you want not mentioned when ordering "

"Room and bathroom was very clean. We arrived very late so the access codes were messaged to us following a call. Very thoughtful "

"Breakfast excellent rooms clean hotel a bit run down.Lift out of use internet not available on third floor"

"The breakfast was done to perfection!! So many delicious choices."

"Standard room was clean & warm. Front reception woman was lovely & helpful with advice for our travels to Edinburgh. Value for money "

"Cancelled less than 24 hours prior to arrival, still no refund"

"Cleanliness could be improved, Floor not swept/hoovered Stains on bedding Good proximity to Metro station for city centre access"

"The whole process of being able to stay there was awful. I had emails asking me to verify my identity but no correct link sent. I was threatened with a cancellation without refund desite the fact they had not given me the opportunity to do what they asked. Having finally been sent a link I verified and arrived to be told this was very common. At the property Fire Doors were constantly janmed open."

"Nice room. Plenty tea coffee etc. Breakfast had all the basics. "

"Better than expected - lovely building well maintained. Very clean."