Search Hotels Near Steveston Museum, Richmond

"staff ok , casino only offers coffee, need new machines in casono, "

"Room was clean but coffee pot was not clean at all. Also room was not quiet could hear people next to me all night "

"Liked it all"

"Horrible experience, called in advance to plan our adult children's early arrival, prepaid rooms, provided credit card for incidentals and parking etc. Provided names of the kids, confirmation # all as requested. Front desk was completely incompetent and could not read room notes. Turned our children away after being all arranged. Had to essentially yell to be given a manager to speak with. The manager was excellent to deal with and sorted out the situation to allow our kids to get into our rooms. Then upon my arrival the front desk still could not comprehend anything. Asked for my credit card again to charge incidental holds even after it was already done. Gave me the wrong room keys and could not figure out room assignments. We will never stay here again. My children when asking for sugar for coffee was told they wouldnt send to room and they needed to come to front desk. They were given glare stares and made uncomfortable. Horrible experience, never again. Hotel layout is ridiculous for elevator access and parking when navigating luggage and bags. "

"Everything was wonderful"

"Check in process took about 20 mins as you need to upload ID and visa info even if prepaying online with Expedia. Told to use Expedia chat to communicate with hotel?? Hotel didn't take visa for preauth had to be done online. They are trying to go digital but very inefficient and time consuming especially for elderly people and not tech savvy. Staff didn’t seem very helpful, said all info is on the online portal re: restaurants but didn’t offer any extra info at all. Nice location but wouldn’t stay again. "

"This time we stayed in an executive suite, and the temperature imbalance was really uncomfortable. The living room was nice and cool, but the bedroom was unbearably hot—it felt like the air conditioning might not have been working properly. I woke up in the middle of the night completely soaked in sweat, and my family members were also feeling close to heat exhaustion. In the end, we all had to sleep in the living room. For the bed sheets, there were yellow stains."

"The bed and bathroom were clean but the hotel is old, tired and needs work. The walls are quite thin and you can here your neighbours and any activity in the hallway."

"The helpfulness of the front desk staff was really outstanding and much appreciated."