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"Great customer service"

"I was given a room on the ground floor which was set out for a disabled person as were most of the other GF rooms. I’m sorry but this was not suitable it felt like staying in an old folks home and I had booked 3 nights. When I asked for a room change I was told the hotel was fully booked, I was not happy with this as I had paid approximately £90.00 a night to stay in a hospital room. I’m not very happy and won’t return to this hotel "

"The property is clean with a nice ambiance "

"Clean rooms friendly staff"

"Room was spotless and whole hotel is charming"

"Friendly staff great food and breakfast was good to rooms were very nice great to have a kettle and lots of tea coffee and biscuits. Tv need to be updated so you can watch nexfit "

"Hotel comodo a 5 minuti dall'aeroporto, navetta puntuale. Consigliato"

"Room was clean and spacious. My mum is disabled and it was enough room for her. Staff were friendly and helpful."

"Staff"

"Clean, fresh and modern room, great shower, friendly staff, and a lovely side of beef in the top drawer as a welcome gift. Textbook British hospitality. So proud. "

"Clean room, comfortable bed, user friendly tv, thoughtful and caring staff"

"The staff at the reception was really nice, they definitely know how to treat customers. I’ve been greeted by Evans who was very polite and helpful."

"Great room "

"It's convenient for the airport and the staff are really friendly and helpful "

"This hotel made my winter Holiday so close to London in a cozy & friendly atmosphere. Thanks!"

"The reception staff were very friendly and polite. The room was very clean, but the television set was iffy"

"Very helpful staff"

"Il check-in è stato davvero rapido ed express. Il personale della reception particolarmente gentile. la camera perfetta per una notte prima di prendere l'aereo all'alba. Il personale è stato talmente gentile da darci la possibilità di accedere all'area colazioni alle 3 del mattino in modo da poterci portare con noi qualcosa per la colazione prima del volo. "

"Both the front check in staff were great but James in the restaurant for Breakfast was a champion he offers brilliant customer service .2nd to none. Room was warm and clean and all you need for an early flight . Great reliable airport transfer too. "