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Novotel Stevenage

4.0 star property
Travelers can relax in peaceful garden surroundings after exploring nearby attractions or enjoy international cuisine without leaving the property

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Located a short drive from the airport, Novotel Stevenage offers a quiet retreat with a playground and garden. Enjoy international dishes at Elements restaurant, relax in the library, or use room WiFi. Guests consistently praise their experience.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
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About this property

Novotel Stevenage

  • Upscale hotel near the airport
  • You can look forward to a terrace, a garden and a playground at Novotel Stevenage. The on-site international cuisine restaurant, Elements, offers breakfast, lunch, dinner, light fare and children's meals. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Free self-parking
    • Buffet breakfast (surcharge), express check-out and express check-in
    • Meeting rooms, a water dispenser and smoke-free property
  • Room features
  • All 102 rooms boast comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and safes.
  • More amenities include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and shower/bath combinations
    • TVs with digital channels
    • Free infant beds, coffee/tea makers and daily housekeeping

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Exterior
Holiday Inn Express Stevenage by IHG
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  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
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8.4 out of 10, Very good, 1,000 reviews
The price is ฿2,226
฿2,672 total
includes taxes & fees
14 Jun - 15 Jun
Holiday Inn Express Stevenage by IHG
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 8 December and 31 March.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20, per accommodation, per night, plus a deposit of GBP 20.00 per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 10 per person
  • Fee for in-room wired Internet: GBP 13.00 per 24-hour period (rates may vary)
  • Pet deposit: GBP 20.00 per night
  • Pet fee: GBP 20 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number GB190586090

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Novotel Stevenage pet-friendly?

Yes, pets are allowed at this property. There's a deposit of GBP 20.00 per night and a fee of GBP 20 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Novotel Stevenage?

Self-parking is free at this property.

What time is check-in at Novotel Stevenage?

Check-in start time: 3:00 PM; check-in end time: 2:00 PM.

What time is check-out at Novotel Stevenage?

Checkout is at 11 AM.

Where is Novotel Stevenage located?

Situated near the airport, this hotel is within a 15-minute walk of Knebworth Country Park and Lamex Stadium. Gordon Craig Theatre and Knebworth House are also within 2 miles (3 km). Stevenage (XVJ-Stevenage Train Station) is 28 minutes by foot and Stevenage Station is 29 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

8.2

Cleanliness

7.8

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 286 out of 796 reviews
Rating 8 - Good. 305 out of 796 reviews
Rating 6 - Okay. 116 out of 796 reviews
Rating 4 - Poor. 63 out of 796 reviews
Rating 2 - Terrible. 26 out of 796 reviews

Reviews

Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Experience

Very good stay, would recommend
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice, tidy and quiet. Perfect to have a rest.
Stayed 1 night in Aug 2022
Verified

8/10 Good

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just handy to the motorway
Stayed 1 night in Sep 2022
Verified

8/10 Good

karen

Liked: Room comfort

Novotel near Knebworth

Really comfortable beds. Dogs accepted . Easy check in . Food ok nothing special. Not very hygienic outside - tables never cleaned. Busy in mornings and so breakfast was running out.
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Mark

Disliked: Cleanliness, staff & service
The room was nice clean but the stay was let down by the food and restaurant tables full of dirty plates food breakfast was cold and had hairs in it and lack of choice and staff wasn’t very polite
Stayed 1 night in Sep 2022
Verified

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

Plenty of parking spaces when I arrived in the late afternoon. Check in went smoothly. Spacious and clean room. No room service.
Stayed 3 nights in Jul 2022
Verified

6/10 Okay

Jayne

Disliked: Property conditions & facilities

Family wedding

Carpet in the room was stained and rucked up.
Stayed 1 night in May 2022
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough staff at breakfast
Stayed 1 night in May 2022
Verified

8/10 Good

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was excellent. Instructions are needed for breakfast if no-one around as 1st time we didn't, and others know what to do. We were near very noisy clients until early hours so maybe reminders needed to be quiet. Our room overlooked a grassy area where it was delightful to see rabbits 🐇 running around.
Stayed 3 nights in Jul 2022
Verified

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Terrible

Stay was unexpected hotel room was dirty shower worked but water didnt drain away properly overall wouldnt go again
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good

No problems at all
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Bob

Liked: Cleanliness, amenities, property conditions & facilities
1. Broken loo seat - trapped my finger 2. I met 4 members of staff 3 were lovely, 1 was surly - couldn't raise a smile
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Rohim

Disliked: Cleanliness
Room was decent but constant loud drone/hum from ventilation system even with air con switched off. Faecal stains on toilet walls and door frame! Sofa was dirty. No waiting staff at Breakfast and no orange juice. Staff allow for guests to smoke around the entrance door
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Novotel Stevenage

Stayed twice recently. First time the shower cubicle wasn’t draining (was blocked) and couldn’t send anyone to fix it. Second time the air conditioning was playing up (different room). The general condition of the hotel is appalling for a 4 star hotel, minor signs of damage everywhere, giving the impression that standards have fallen drastically. It is in need of an urgent refit/update. My experiences have put me off wanting to stay there in future.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Horrible stuff

My problem was with two stuff at check in, they were very rude,as soon as they saw me,they started laughing and giggling. I booked double bed,but they gave me 2 singles,I had to go to reception, to complain before they got they will change it and still very rude
Stayed 1 night in Jun 2022
Verified

6/10 Okay

Terry

Liked: Cleanliness, property conditions & facilities, room comfort

Nice clean hotel, let down by a few issues

Room was nice and clean, air con in the room too so was very comfortable, slight problem with the key card reader in the room to turn on the lights, the socket had to be pushed into the wall to get it to work the fact the man on the desk knew this suggests it may of been like this some time? Or is a general problem with a lot of the card readers? this didn’t spoil our stay at all just a minor inconvenience, however the breakfast did spoil it, the food was ok but all seemed a little disorganised, there was no cups to get coffee from the machine despite asking several times, when we did get cups the coffee machine wasn’t working properly and I ended up with half a cup of brown gunk even after trying a different type of coffee so I gave up. To sum up I think general maintenance needs to be improved and more staff are needed at the breakfast area
Stayed 1 night in Jul 2022
Verified

8/10 Good

J.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

erg comfortabel

erg mooi ingerichte, ruime kamer, zeer goede bedden en een zitje dat ook echt goed zit. Een klein koelkastje, airco en tot mijn verbazing geen verkeerslawaai (wij zaten aan de achterzijde beneden). Moet je wel de ramen dicht houden. Vriendelijke receptie. top!
Stayed 2 nights in Sep 2022
Verified

6/10 Okay

Liz

Great location

Location was perfect! But Stay was ok - room smelt a little Smokey/dog. Could not access the room each time I had to get reception to redo card. Other guests were inconsiderate including a regally loud man in bar - banging on doors at 2am 4am 5am and exiting through alarmed exit meant my sleep was not good.
Stayed 2 nights in Jun 2022
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service
Clean tidy room and bathroom.
Stayed 2 nights in Jun 2022
Verified

4/10 Poor

Narendra

Disliked: Amenities, property conditions & facilities
Spacious surroundings.
Stayed 2 nights in Jun 2022
Verified

4/10 Poor

PAOLO

Disliked: Cleanliness, amenities, property conditions & facilities
Below expectations regarding room, breakfast and dinner.
Stayed 2 nights in Jun 2022
Verified

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel, staff not always the best!

This wasnt a cheap stay, we were heading to Knebworth for a gig. Contacted the hotel regarding check in time, 3pm, gates to the gig opened at 11am. On arrival to the hotel 12:30pm, we again checked if there was a chance we coukd check in, if the our room happened to be ready. Again got a very abrupt no, check in is at 3pm. I have no issues with the time, it is what it is but noticed other guest checking in. I asked one, they informed me when they adked about early checkin, they were told you had to by £25 per room. I was never given this option but also annoys me that the hotel obvious only doing it for the extra money. We found the bar and waiting staff un helpful, not providing cutlery or clearing empties. Room was very nice, spacious, clean. Breakfast was also very nice, lots of choice, constantly replenished.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for overnight stay with dog. Staff very friendly. Room great - fab shower, bed and tv.
Stayed 1 night in May 2022
Verified

8/10 Good

paul

Disliked: Property conditions & facilities
Awful We had to leave for the airport at 3.30am and outside was what looked like a prostitute and her pimp. It was really unpleasant walking to the car
Stayed 1 night in May 2022
Verified

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a good stop over point

comfy with good food.
Stayed 2 nights in Apr 2022