"Very patient and helpful to answer my questions about how to transfer at and commute to WUH airport. They offer free shuttle service between T2/T3 terminals. Very new property and building and rooms are pretty spacious. Vouched for my membership and offered free drinks. They guaranteed late checkout but I had an early flight so didn’t get a chance to enjoy that and breakfast, though. Overall, it’s a very good experience."
"I stayed on the 53rd floor—what a breathtaking view! The hotel was beautiful, with a clean, contemporary room that felt more luxurious than most five-star hotels I’ve experienced in the U.S."
"We had an excellent customer experience from everyone at the hotel (especially Ms. Wendy at the reception). The hotel is amazing, clean, located in a stunning location. Food quality is high. This is a very luxurious hotel, really worth visiting. I highly recommend staying at this hotel."
"nice and clean. spacious room/unit compared to other hotels. very clean and well decorated. the renovation might not be very modern but with good quality. quiet and sound-proof rooms. "
"The garden is exceptional. I've never seen such a beautiful one in China. The breakfast is well varied. The staff are attentive. Only the corridor makes noises and one can hear kids shout and run in the room. There is only one Chinese restaurant proper. The bar makes bad cocktails. It's to be improved. The hotel is in the middle of nowhere so there's nothing nearby but the old city is within a stone's throw so it's not a problem. Worth staying at. "
"The suit room was impeccable. There are not much options close by for restaurants, but we tried both restaurants in the hotel and they are quite good. The only disappointment was that one of us was not feeling well and needed more rest. We asked for a late check out for one hour, before we head to the airport, and it was declined. At hotels at this level, I would expect more accommodations at customers’ need."
