The hotel staff were very friendly and helpful, and their service was very generous; they were always trying to assist and were excellent guides on our tours. I should clarify that the breakfast is very basic, I completely understand that, but Robbie and her husband deserve top marks for their excellent service.
The property was well maintenance, very clean and had every and thing an apartment unit needed for a great stay the air conditioner worked excellent and the beds were comfortable. I would highly recommend anybody that’s visiting to check out the place.
Perfect stay! Breakfast was delicious. The hosts were super helpful and kind!! Very very thankful to the owners who went above and beyond in their customer service!
Me and my friend loved this hotel, we are first time travelers to China from Canada and it was a beautiful hotel with street view of tianmen mountain. If you’re going to Zhangjiajie, this is the perfect place!
The lady at the front desk is an absolute treasure: she upgraded our room to a gorgeous duplex with a view of Tienmen mountain and helped book our tickets to 72 Towers - plus took us to a restaurant nearby with excellent food. She was lovely and super helpful and made our stay wonderful.
As for the rest: the property is beautiful and super clean. Our room was super spacious and the beds so great to sleep in. Highly recommend staying here
The staff were very helpful and friendly. He actually dropped us off the park entry and helped suggest routes. Breakfast made fresh to order. Room was cleaned modern and you can see heaven gate right there.
This hotel is a true gem, run by a wife and husband duo who will go out of their way to ensure a great time in Zhangjiajie. The room was clean and well appointed, breakfast was cooked to order, and help was provided with booking and planning activities. We even got a free ride to the train station when it was time to leave. Thank you for a perfect stay!
This place was amazing. My son and I stayed here for three nights and we loved it. The staff was extremely nice, friendly and very accommodating. I totally recommend this place. I wish we had time to stay longer.
The staff were so kind and friendly! Picked us up and dropped us to the airport. I couldn’t have asked for a better stay. Each room is unique in its own way. It is a family run business and they are so kind. Thank you again!!
Really lovely stay. The staff were super attentive, helpful, and kind. The room was great. Very comfortable. The breakfast was delicious, and the location was great. Highly recommend!
This was one of our favorite hotels that we stayed at in China! Everyone here is so nice and helpful. They dropped us off and picked us up from Tianmen Mountain, and woke up early to drop us off at the train station. We are SO thankful for all of their help and we wish we could’ve stayed longer. They also have the cutest cats ever and their dinner is so good!! I highly recommend staying here, you will find the BEST and most caring staff.
This hotel was comfortable and the staff made us feel like family. They went out of their way to help us including booking tickets, organizing rides and working to make our stay exceptional.
Die Unterkunft war schön und die Zimmer geräumig und sauber. Das Personal war freundlich und hilfsbereit. Das Hotel lag etwas abgeschieden, wir haben nur Taxi und Didi benutzt, was in China nicht teuer ist.
This was the best place I’ve stayed at in my entire trip to China and the spots I stayed at before this were all 4-5 star hotels. This place was just so cozy it had such a homey feel. The rooms were super clean, there was attention to detail like restocking water in the room everyday and the best thing was the staff. The girl at the front Jojo or 周燏嫣 was so helpful and kind. She was super knowledgeable about all the parks and went out of her way to help us map out the route for each park and even marked them on a physical map for us. Overall just such an amazing experience will definitely be coming back.
Our plan was to visit Tiannem mountain park. The hotel is so close to it. The staff was amazing since we have arrived at the hotel. They've such knowledge of the region, where, how and when to go to different places of Zhangjiajie. Since we had more time, the suggested us to go to the great canyon the next day. They provided a courtesy ride to Tianmen national park and they booked and arranged our trip to great canyon. They really went above and beyond. The room was very clean and well equipped with all the toiletries. Both US and Chinese power outlets were available. The breakfast was typically Chinese traditional. Really enjoyed it. We are really recommended this hotel.