"At £450 or AU$900 for two nights, I expected far more than what was delivered.
This hotel falls well short of basic family standards, let alone justifying its price tag.
We were given a shoebox so called family room with a bunk bed, which is completely impractical when travelling with a four year old who cannot safely sleep on a high bunk. To make matters worse, the room had no window whatsoever. Calling this a family room is misleading at best.
Travelling with a six month old, I was told to sterilise her bottles using the water machine in the corridor because the hotel does not provide kettles. That is simply not acceptable when you are caring for an infant.
There is also no luggage storage on site, which feels like a basic oversight for any hotel, let alone one charging this much.
Check in is not until 6pm, yet checkout is expected by 9am, which is a punishing window that does not suit families travelling with young children.
The only saving grace is the location, right at Jewel, Terminal 1 at Changi Airport, which is genuinely convenient.
Reception staff were unfriendly and unhelpful, which only added to an already disappointing stay.
Overall I would strongly advise families to look elsewhere. The price, the room and the lack of basic amenities simply do not add up."
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