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"Bathroom needs maintenance big time. Room 335. Booked and upper room corner and they gave me a room on the first floor"

"Rooms clean and common areas. Free coffee should run longer in morning. Not a huge fan of the self check in. Seemed impersonal, do want to feel like someone was there and attentive."

"Helpful staff, well run property with a kitchen ready for pretty much any meal. Bonus is the rooftop for an early evening cocktail"

"great frontdesk staff"

"This place is at a great location. My experience staying here was amazing. The only thing that was very weird is that my room didn’t have a control for the tv but other than that. The stay was 10/10"

"Great location and quiet rooms to be in the middle of time square."

"Good"

"Close to subway stations, staff was very helpful and room was comfortable with amenities!"

"Great hotel n location"

"The room was quite dirty - there was pee all over the seat when I arrived, the walls are all heavily scratched and generally it just feels like an old kind of gross feeling room. The bed and pillows were clean and comfortable but the rest felt just old and run down overall. Most of the elevators were not working so you also have to wait a long time for the elevators."

"The staff was great. The location was great. My room was very comfortable, although showing a bit of wear and tear (knobs missing from lamps, a small tear in my bedspread, older and not particularly well-functioning soap dispensers in the bathroom). Just some little things that could have made a good stay better. And I really dislike the nightly "facilities fee." I know a lot of NYC hotels charge them, but they are ALWAYS irritating and seem like a bait and switch (the offered rate is not as low...

"The room was very comfortable."

"Clean room, staff is really friendly, small kitchen space serves the purpose. But Location is the key. We loved our weekend stay here. Will do again. "

"Staff are the best."

"The room was very clean but rather small and only a view of the brick wall and windows. It would have been nice to have a fridge you can ask for one but have to pay extra. The elevators are slow and couple times one would not be working. It was a good location for us near the subway and buses. I would overall stay there again."

"Everything was perfect! We loved our stay here and would highly recommend this hotel, location, amenities, vibe and the rooftop patio 10/10"

"Was ok"

"I stayed at Arlo Soho in NYC Aug. 6-8. Their Hotels.com profile included free Wi-Fi and gym in the amenities. However, I was charged an additional “resort fee” of $34/day for Wi-Fi, gym, “bike access,” and two cans of water. Ripoff!"

"The room is very small. There is no walking space between the bed and the wall in front of it, it's surrounded by wall on three sides. This I could overlook being that New York is very expensive. However, I have stayed at other hotels in similar price range with bigger rooms, better amenities, and better cleanliness. The check-in and check-out is completely done on a computer, there isn't always someone available at the front desk. Everything in the room is operated by ipad: blinds, shades,...