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"Really good stay. Concierge team was exceptional amongst a great overall service experience from the hotel staff."

"The hotel is quite big. There were some people at reception that could communicate in English, although with some difficulty but was good."

"Likes: The rooms are big, very clean, nice decor, Breakfast Buffet was good Dislike: The temperature in the gym was too warm, very uncomfortable to exercise Favorite: Hanging out at the Lounge area as it is very windy. The vast grounds were also immaculately maintained"

"酒店的沙滩是附近酒店中人最少的"

"Wonderful time to celebrate our 40th anniversary with family! Everyone enjoyed the time when we stay there Love our PA - Chloe she was so helpful & friendly 👍 give her 5 stars"

"Wrong Address on receipt and website!!! Drove around looking for hotel correct address. Expedia should update or someone should compensate me for endless talking to locals and information center for correct location. Wasted alot of time while on vacation. Very disappointed."

"Starting to get a bit tired. Stayed here on 2019 but has since changed name and caters far less for western patrons in terms of restaurants within hotel"

"Lovely"

"非常不错，希望直通沙滩的通道尽快修起来！"

"We are totally disappointed by the room and quality standards of Fairmont Haitang Bay in Sanya. We had high hopes on Fairmont, being a prestigious US hospitality brand, and left it the very last stop of our four-day-three-night itinerary. The room facilities are not professionally installed. Room size (allegedly 63 sq m but nowhere near it) and arrangement are not the same as the website suggested. I would understand this kind of standards coming from a three-star class but we paid US$200 for it...

"非常棒！"

"The room was cleaned every day. Very clean, large room, comfortable and nice hotel with a large balcony. Will come again."