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JW Marriott Sanya Haitang Bay Resort & Spa

5.0 star property
Luxury resort on the beach, with 5 outdoor pools

Choose dates to view prices

Photo gallery for JW Marriott Sanya Haitang Bay Resort & Spa

5 outdoor pools, pool loungers
Lobby
Breakfast (CNY 278 per person)
Exterior
Villa, 2 Bedrooms, Private Pool | Pool | 5 outdoor pools, pool loungers
Travelers find balance at JW Marriott Sanya Haitang Bay Resort & Spa on Wuzihzhou Island Beach. Enjoy body treatments and hydrotherapy at the spa, international cuisine at two restaurants, private beach access, and poolside bars for complete relaxation.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • On private beach
  • Pool
  • Breakfast available
  • Parking available
The current price is ฿4,672
฿5,447 total
includes taxes & fees
11 Sept - 12 Sept
Children’s play area – outdoor

On the beach

This resort has a private beach. Take advantage of the beach loungers, beach umbrellas, and beach towels at the sandy beach. Experience the magic of ocean-view dining with an unforgettable meal at the restaurant. Chill out at the beach bar and savour a delicious apertif. An on-site activity you may enjoy during your visit is beach volleyball. Scuba diving is a noteworthy activity worth checking out nearby.

Children’s play area – outdoor
Children’s play area – outdoor

Room options

Check availability for these dates

Tonight

Sept 10 - Sept 11
Check availability for tonight Sept 10 - Sept 11

Tomorrow

Sept 11 - Sept 12
Check availability for tomorrow Sept 11 - Sept 12
Available filters for rooms
Showing 16 of 16 rooms

View all photos for Family Room, 1 King Bed, Balcony, Garden View

Family Room, 1 King Bed, Balcony, Garden View | 1 bedroom, premium bedding, down duvets, minibar

Family Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Private Pool

5 outdoor pools, pool loungers

Villa, 1 Bedroom, Non Smoking, Private Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Soundproofed
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | Pool | 5 outdoor pools, pool loungers

Suite, 1 Bedroom, Balcony

Highlights

Balcony or patio
Garden
Separate sitting area
Soundproofed
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
  • 110 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony

1 bedroom, premium bedding, down duvets, minibar

Room, 2 Double Beds, Balcony

Highlights

Balcony
Garden
Soundproofed
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
LED TV
  • 70 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Pool | 5 outdoor pools, pool loungers

Room, 1 King Bed, Balcony

Highlights

Balcony
Garden
Soundproofed
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
LED TV
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Private Pool

5 outdoor pools, pool loungers

Villa, 1 Bedroom, Non Smoking, Private Pool

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Soundproofed
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
  • 181 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Non Smoking

5 outdoor pools, pool loungers

Villa, 2 Bedrooms, Non Smoking

Highlights

Furnished balcony or patio
Garden
Soundproofed
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
LED TV
  • 181 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 2 Bedrooms

5 outdoor pools, pool loungers

Villa, 2 Bedrooms

Highlights

Furnished balcony or patio
Garden
Soundproofed
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
LED TV
  • 181 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Garden View

1 bedroom, premium bedding, down duvets, minibar

Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Garden View

1 bedroom, premium bedding, down duvets, minibar

Room, 2 Double Beds, Balcony, Garden View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
  • 70 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony, Ocean View

Room, 1 King Bed, Balcony, Ocean View | 1 bedroom, premium bedding, down duvets, minibar

Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Ocean View

1 bedroom, premium bedding, down duvets, minibar

Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Courtyard View

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds, Balcony, Courtyard View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Courtyard View

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed, Balcony, Courtyard View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 2 Queen Beds, Balcony, Garden View

Family Studio, 2 Queen Beds, Balcony, Garden View | 1 bedroom, premium bedding, down duvets, minibar

Family Studio, 2 Queen Beds, Balcony, Garden View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
  • 110 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Bedrooms, Private Pool

5 outdoor pools, pool loungers

Villa, 2 Bedrooms, Private Pool

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Soundproofed
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
  • 541 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 Double Beds
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About the area

Located on a private beach, JW Marriott Sanya Haitang Bay Resort & Spa is in Haitang District neighbourhood and is connected to a shopping centre. Binlang Ethnic Village is a notable landmark, and the area's natural beauty can be seen at Wuzihzhou Island Beach and Haitang Bay. Yalong Bay and Qingshuiwan Golf Club are two other places to visit that come recommended. Take the opportunity to explore the area for water adventures such as scuba diving.
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Map
Haitang Beilu, Haitang Bay, Sanya, Hainan, 572013

What's nearby

  • China Duty Free Sanya Duty Free Shop - 5 min drive - 4.0 km
  • Yalong Bay Tropical Paradise Forest Park - 25 min drive - 29.3 km
  • Binlang Ethnic Village - 26 min drive - 30.4 km
  • Yalong Bay - 27 min drive - 25.4 km
  • Yanoda Rainforest Cultural Tourism Zone - 30 min drive - 25.4 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 42 min drive

Restaurants

  • ‪Coach Cafe - ‬4 min drive
  • ‪Ossiano Underwater Restaurant And Bar - ‬2 min drive
  • ‪CHAGEE 霸王茶姬 - ‬15 min walk
  • ‪Starbucks 星巴克 - ‬4 min drive
  • ‪Market - ‬3 min drive

About this property

JW Marriott Sanya Haitang Bay Resort & Spa

Luxury family-friendly resort near Haitang Bay
Located close to Wuzihzhou Island Beach, JW Marriott Sanya Haitang Bay Resort & Spa provides a free return airport shuttle, a beach bar and a poolside bar. With a private beach, sunloungers and beach volleyball, this resort is the perfect place to soak up some sun. Treat yourself to spa services, such as a body treatment, a facial or hydrotherapy. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes are offered at the health club; the property also has a terrace, designer shops on-site and a garden. Stay connected with free in-room WiFi, and guests can find other amenities, such as a playground and a hair salon.
You'll also enjoy the following perks during your stay:
  • 5 outdoor pools and a children's pool, along with a waterslide and sunloungers
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and bike hire
  • An outdoor tennis court, an electric car charging station and express check-out
Room features
All 160 individually decorated rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as air conditioning and bathrobes.
Other amenities include:
  • Highchairs, children's slippers and children's dinnerware
  • Down duvets, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and designer toiletries
  • LED TVs with cable channels and DVD players
  • Furnished balconies or patios, wardrobes/cupboards and recycling

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 9 AM to 10:30 PM at scheduled times
  • Free area shuttle
  • Free shopping centre shuttle
  • Limo/town car service
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee: CNY 278 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • JW Kitchen
  • JW Lounge

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Free children's club
  • Outdoor tennis court
  • Playground
  • Tennis lessons
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's dinnerware
  • Children's pool
  • DVD player
  • Free area shuttle
  • Free children's club
  • High chair
  • In-room cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 500.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 278 per person
  • Rollaway bed fee: CNY 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Begonia Royal
Royal Begonia
Royal Begonia Luxury Collection
Royal Begonia Luxury Collection Resort
Royal Begonia Luxury Collection Resort Sanya
Royal Begonia Luxury Collection Sanya
Royal Begonia Sanya
The Royal Begonia, A Luxury Collection Resort Sanya Hainan
The Royal Begonia a Luxury Collection Resort Sanya
Royal Begonia Collection
Jw Marriott Sanya Haitang &
JW Marriott Sanya Haitang Bay Resort & Spa Sanya
JW Marriott Sanya Haitang Bay Resort & Spa Resort
The Royal Begonia a Luxury Collection Resort Sanya
JW Marriott Sanya Haitang Bay Resort & Spa Resort Sanya

Frequently asked questions

Does JW Marriott Sanya Haitang Bay Resort & Spa have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at JW Marriott Sanya Haitang Bay Resort & Spa?

As of 10 Sep 2025, prices found for a 1-night stay for 2 adults at JW Marriott Sanya Haitang Bay Resort & Spa on 11 Sep 2025 start from ฿4,671.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Sanya Haitang Bay Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Sanya Haitang Bay Resort & Spa?

Self-parking is free at this property.

What time is check-in at JW Marriott Sanya Haitang Bay Resort & Spa?

Check-in begins at 3:00 PM.

What time is check-out at JW Marriott Sanya Haitang Bay Resort & Spa?

Checkout is at noon.

Does JW Marriott Sanya Haitang Bay Resort & Spa provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 9 AM to 10:30 PM at scheduled times.

Where is JW Marriott Sanya Haitang Bay Resort & Spa located?

Located in Haitang District, this beachfront resort is connected to a shopping centre and within 3 mi (5 km) of Wuzihzhou Island Beach and Haitang Bay. Yalong Bay and Qingshuiwan Golf Club are also within 20 mi (32 km).

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JW Marriott Sanya Haitang Bay Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 8 out of 16 reviews
Rating 8 - Good. 5 out of 16 reviews
Rating 6 - Okay. 0 out of 16 reviews
Rating 4 - Poor. 3 out of 16 reviews
Rating 2 - Terrible. 0 out of 16 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Juyuan

Liked: Cleanliness, staff & service, property conditions & facilities
酒店的沙滩是附近酒店中人最少的
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

住过的服务管理最差jw万豪

此酒店2014年就已经开业，2019年部分重新装修，升级品牌为jw万豪，但实际的硬件，特别是服务，完全不能达到万豪的水平，更别说jw万豪. 酒店的位置还是比较安静的，可能因为房间比较少的原因，所以整个酒店人比较少。游泳池比较宽敞，而且有一个25米的准标准池，不过游泳池里有很多树枝、杂物，显然没人清洁。入住时给安排的房间只能看到一点点海，在强烈要求下，才在第二天给更换了一间。入住时保险柜不能打开，足足等了一个半小时，才有人过来解锁。mini吧免费，矿泉水供应充足。洗澡水水流小，不热。房间内湿度非常大，虽然每个房间配备了抽湿机，但是噪音很大而且抽湿机吸风口全都是灰尘。早餐整体品种和菜品还算新鲜，不过不论是早餐还是正餐，餐厅管理非常混乱，无论是布置餐桌，撤盘子都需要多次提醒，有时依然没人应和。在健身房的卫生间里居然发现了几只尚有一些气息存在的大蟑螂。 整体上来讲，这家酒店的服务简直也就是一个如家的水平，管理非常的差。真不知道这9点多的平均分是怎么得来的，大家一定慎重选择，如果稍微加一点钱完全可以考虑去住艾迪逊或者亚特兰蒂斯。
大堂观景
火焰山烧烤
抽湿机
灰尘
Stayed 3 nights in Mar 2021

4/10 Poor

Verified traveller

Disliked: Staff & service

慎重选择

预定海景房，入住办理的房间几乎没有海景。
Stayed 1 night in Mar 2021

8/10 Good

Hin Fai

Liked: Cleanliness, room comfort
環境舒適 酒店房間裝修 傢具 潔具陳舊 但能保持潔淨 酒店員工服務態度良好 唯獨接侍處員工態度冷漠 辨理入住及退房時一付愛理不啋態度 極度需要改善
Stayed 3 nights in Nov 2020

10/10 Excellent

Youngkee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

아틀란티스보다 좋은 더로얄베고니아

가족 여행으로 2박을 했는데 너무 좋았습니다. 건물이나 조경, 방 상태, 서비스 뭐하나 빠지는것 없이, 베고니아 이후에 아틀란티스에서도 숙박했지만 아틀란티스보다 베고니아가 훨씬 좋았습니다. 특히, 수영장 시설 이용은 더할나위없이 휼륭했습니다. 넓기도 엄청 넓고 사람도 별로없어서 전체를 대여한 느낌으로 너무 즐겁게 쉬다가 왔네요. 다음에도 싼야를 간다면 더로얄 베고니아에서만 지낼 생각입니다. 추천해요
Stayed 2 nights in Aug 2019

10/10 Excellent

Choi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

고급스럽고 좋은 호텔

하이난 지역 다른 호텔보다 영어를 알아 듣는 직원이 많아서 편했으며 룸컨디션이나 인프라고 좋은편이나 인근에 이용할 수 있는 쇼핑몰이나 시설이 없어서 아쉬웠음.
Stayed 2 nights in Jul 2019

10/10 Excellent

AREUM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

만족합니다.

2019년 8월 19일까지 일부 리노베이션이 진행되고 있었습니다. 직원들 대부분 영어를 잘하고 시설은 조금 노후됐지만 너무 이쁘고 수영장도 예쁘고 사람들도 많이없어서 너무 좋았어요 매우 만족스러웠습니다. 그리고 해변이 좀 멀고 건물이 4층밖에 안되서 오션뷰 아무런 의미없습니다. 가격 저렴한 룸타입 선택하는걸 추천합니다.
Stayed 2 nights in Aug 2019

10/10 Excellent

yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 시설과 잘 관리되는 수영장 덕분에 8일동안 즐겁게 있을 수 있었습니다.한국어가 유창한 TAEJUNKWON QUAN 덕분에 언어의 어려움없이 있을 수 있어 좋았습니다. 메인 수영장이 좋아서 굳이 쉐라톤 까지 갈일이 없었습니다. 방에 딸린 수영장도 놀기에 적당하며 밤낮으로 이용하기 매우 편리했습니다
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in May 2019

8/10 Good

Erin, Shanghai

Liked: Property conditions & facilities
Property is quiet and generally nice. It just didn’t feel as special as I would have expected. We stayed at a Renaissance here four years ago and overall I felt the service and attention to detail there was much better than the Begonia, even though the Begonia is more expensive and considered more luxury. Don’t get me wrong, we had a nice time but the property is not that old yet has several areas that are deteriorating visibly and lack of staffs attention to details (eg after our room was cleaned no one removed dirty glasses or replaced them with clean ones...) was disappointing.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

dong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

安静整洁

预订的海景房几乎看不到海景，只能看到在建工程，景观较差

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

服務很好。 但不要去中餐廳。那裡的服務很差

開心 會有職員幫你制定行程 安排車。很方便 所有服務都好。 自助早餐十分好吃。就是去中餐廳不好。除了貴 服務態度也很差 連碗白飯都是涼的

10/10 Excellent

yue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

jian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

太糟糕

十分糟糕的住宿体验。给了一间貌似很久没住过人，墙壁满是斑驳补漆，一阵潮湿发霉味道的房间。打电话向前台反应，前台说马上送空气清新喷雾和抽湿机过来（什么鬼东西）。好吧，我忍，等了两个小时后，情况没有改善，想想小孩两个晚上都要睡在这么恐怖的环境下，忍无可忍，再打电话反应，要求换房，居然回复帮我们换被子。这刻，毫不犹豫跑到前台质问，前台回复房满了，说海边的房子都是这么潮湿，要加1000多换别墅，后来看声音越来越大，才给我们换了高一层，开阳点的房间。晚上特意看了一下原来房间那一层的阳台，根本就没有房间开灯入住，说房间满了根本就是酒店前台说谎，肯定知道是那一层的房间都存在同一问题，这些有缺陷的房间根本就不应该推出市场，就因为我们不是会员，是通过第三方平台而把我们当白老鼠，当人肉烘干机。实在太气愤了，这种级别的酒店，居然是这样的服务态度，浪费了一个下午的时间，还要通过几乎吵架的方式维权，大大影响了出游心情。