Search Aparthotels in Santa Monica

"I contacted the hotel a few days before our stay. We were getting off a cruise ship, in the morning, and inquired about an early check in. The response was "yes, as long as we have rooms available, you can check in early". No mention of the $75 fee for early check in (11 AM). It was either pay it, or sit in their lobby for 5 hours with all our luggage. We checked out 6 hours early, at 5 AM, because we had an early flight. How about giving me my $75 back. We used the room for less time then had we checked in at 4 pm and checked out at 11. And what's with no coffee available in the lobby? Never been to a hotel anywhere that didn't have it. The facility was nice, but the atmosphere was less than pleasant. I wouldn't come back."

"Staff were friendly and attentive. The room was very nice and clean. The pool is next to the freeway, down a set of stairs. It is very nice, has good seating, however it is below the dumpsters for the kitchen and the lids for the dumpster were open and hanging over the lounge chair area. We were concerned we'd end up under a bag of trash while laying out."

"Pleasant stay"

"It was good "

"Overall the hotel was nice and cute but the staff quality is quite missing. When I arrived I noticed that there’s no electricity from the outlets close to the desk. Both phones were not working (as I was trying to ask housekeeping to pick up my laundry). I went to front desk asking the phones to be fixed and laundry to be picked up to which got the response that they will send a technician to fix the phones but I will need to call to get laundry pick up. About 30 mins passed by the technician came and said that the cable is broken and requires a bigger fix on weekday, but he put a temporary fix for the phones. Then I called housekeeping to pick up the laundry, waited for an hour and nobody came, called again and waited for another 1.5 hours and still no one. Then I called to front desk complaining about it and finally someone showed up to pick up the laundry. Overall I felt that the quality of service I’m receiving is not as smooth as expected and it took quite some effort to get a simple task addressed. Plus the cable broken was quite out of expected for a hotel of this price range. I also wrote them an email to offer this piece of feedback but got completely ignored. At this stage I'm really disappointed with how the hotel handles customer experience!"

"Fantastic location in Hollywood area and so close to tons of shops and restaurants. Good parking option at the ovation if you decide not or pay the price for valet parking. Furniture conditions could be improved inside the hotel specially the doors to the rooms and the TV stands and bathrooms. I was very happy with our start otherwise."

"The staff are excellent. A small hiccup with the room booking and they went above and beyond to remedy the situation. The breakfast at Fig was delicious. Highly recommend. "

"We stayed there for two days. The room was clean. Lobby nd lunch menu were good. The cost was very reasonable in light of being close to the beach. Parking per day was $57 (self-park)."

"Make sure to pack ear plugs! I've stayed there before but forgot how loud the it is there. It sounds like the windows are wide open! They should provide ear plugs, but they don't, so make sure you do! Its in a location that is close to a lot of great places, but it is the city, so its a but sketch at night. The staff is great, the place is clean, and its great price."