Search Family-Friendly Hotels in San José

"This is a very old hotel, and the lack of an elevator is already a significant drawback. What makes it worse is how poorly this is handled by the staff. Despite arriving with two toddlers, a large stroller, and multiple pieces of luggage, we were assigned a room on the second floor with no assistance or consideration. That alone shows a clear lack of empathy and basic hospitality. At a minimum, situations like this should be anticipated and accommodated—whether by prioritizing ground-floor rooms or offering proper help. Instead, the experience felt indifferent and poorly managed. Overall, the combination of outdated facilities and the staff’s disregard for guest circumstances makes this place hard to recommend."

"Excellent location for making airline connections."

"All Hampton inns the same. Perfect "

"Room was clean, free shuttle, overall property looks nice. However, the shower was dirty and the shower curtain was smelling. "

"At the check-in time, the frontdesk didn't do a decent job of explaining what's where.. 1) No water bottles in the room. The shower-head is really old and dingy. Extremely loud AC - again just very old stuff. 2) Front desk didn't explain around the property 3) My keys stopped working at 5.30am while check out time was much later 4) Most importantly, no mention of they pack breakfast for early departures - I had called the previous night to ask about shuttle availability; they should have cared. Front-desk just didn't seem like they care. "

"Great staff, always willing to help. Very clean room and a very big variety for breakfast which was excellent. Parking is very safe and so much to do in the hotel, from restaurants, pool, jacuzzi, steam room, sauna, gym, live piano player every night and more."

"Yes, everything was good"

"This is an absolutely great hotel near the airport - great people - great vibe "

"Great breakfast. Friendly staff"