6/10 พอใช้
Ernie, San Diego
เดินทางเพื่อธุรกิจ
9 ธ.ค. 2025
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
I’ve always wondered about this hotel on the bay, besides the view you get, the aesthetics of it was great! However, first experience wasn’t what I expected.
Checked in using the kiosk they had, and unfortunately got stuck while making my room key. I then stood in line to finish the process at the front desk. Was told a room number, and even double checked what he wrote on the card sleeve, and walked to that room to open it up, and encountered a do not disturb sign hanging. Figured I do my due diligence and try a different room that had the first and last 2 of the same numbers and it worked.
However, when I walked in, I was a bit confused as to why it wasn’t the layout I requested and book (but was never communicated regarding the change at the front desk). I decided to go back to the front desk and addressed the issue with another employee, and asked him about the room number first since I was confused why I was told different.
I then asked why didn’t the other employee tell me when checking me in, and he said so the guests don’t walk away. Honestly, I would rather be told up front rather than walk into a surprise. I asked if the room layout I requested is available, and he said unfortunately they’re all sold out after trying to accommodate my request.
I just dealt with the change and went back to the room since I was already exhausted. Room was mediocre at best for the price, and the parking at $50. I would’ve been nice to get accommodated for the change w/o notice!
Ernie
เข้าพัก 1 คืน, ธันวาคม 2025
