4/10
For a 5 star hotel I’ve never seen such a dirty room, and my room was supposed to be one of the nicer suites. Just awful, dust and dirt everywhere, little pieces of food left behind on the floor, a penny in the bathroom floor by the toilet makes me wonder if they actually cleaned at all? Also the AC unit only allows you to use low on the fan. So disgustingly hot in the room at night couldn’t sleep at all. The TV doesn’t even have all the channels, phone didn’t work to call valet or the front desk. Let’s get into the $100 breakfast, awful food. Small portions and they charge around 30% tip fee for them automatically. $65 a night to park your car in the garage 😂😂. The only thing this hotel has nice is the staff, they greeted us very nicely and took good care of us. All the other things need to be worked on indefinitely. Just awful. Never coming back. Was supposed to be a beautiful weekend with my wife and kids for her birthday, I had very high expectations for this 5 star hotel, but was let down HARD!! two thumbs down. 👎
Michael p
เข้าพัก 1 คืน, กรกฎาคม 2025