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"While the room was clean, but the door didn’t seal tight. You could see the light from the hallway all around the door. the floors near and in the elevator were really dirty. The staff was helpful. The breakfast was adequate. They had scrambled eggs, sausage,Waffles, and bread items etc… For one night, it was ok. In my opinion, The Newport area seemed a little sketchy."

"All was good"

"My husband and I were celebrating our anniversary and decided to stay here. OMG!! The staff there is TOP TIER! Best customer service I have EVER had in a hotel setting! The lobby is beautifully decorated and clean as a whistle! The moment we checked in we knew we made the right choice! The room was really nice, very clean, and the amenities were great! We plan to return for the Fall Festival in October and we will definitely be staying here!! Thank to all of the staff at Great Smokies Inn! We'll...

"Great place to stay with your family. Clean with great staff!"

"Good"

"It was a decent stay, the thing that was bothersome was at night you really notice how loud the ac unit is plus you can hear the one above your window too. Its off the main strip but convenient to everything. We would probably stay again."

"Extremely clean inside and out. The room smelled fresh and clean and there was a sound machine playing relaxing jungle birds. The grounds were immaculately landscaped. The breakfast was fantastic."

"This hotel is very new, clean & contemporary. The lobby area was large with plenty of seating. There is a small area with snacks and a self-checkout, but it did not list several of the items available, so it was necessary to get assistance from the front desk to make a purchase. We chose this hotel for its convenient proximity to Dollywood. When we arrived, we learned that they sold tickets to Dollywood with a small discount versus the website, so that was nice. Since the hotel was new, we...

"Breakfast: 5 stars. They have a good breakfast bar. Breakfast is from 6:30 am - 10 am but after 9:15 they stop refilling the breakfast bar. Not much to choose from if you come late. Cleanliness: 2 stars. We stayed in a non-smoking room but the lingering odor of lit cigarette was present and too strong for us to handle."

"Good location to move the town and National park"

"Great all around experience. Research things to do and then get there and do them."

"This is our second time staying (family of 5). The staff is very friendly and the price is great. I appreciate the addition of protein to the breakfast! The kids enjoyed the pancakes and waffles also. The creek out back is adorable. The pool is neat. There is a trolley stop out front but the trolley app is unreliable (nothing to do with the hotel just a note) The rooms are clean, but I liked the rooms on the side closest the city better. The room we stayed in this time was fine, but not super...

"Great spot if you are traveling with children!! Everything was excellent! There is so much for the whole family to enjoy!"

"Great location good staffing just could clean the room a little better"

"El personal fue muy amable y nos atendieron excelente"

"Nice staff and rooms. Elevator was a plus. "

"Room was clean and everything in bathroom functioned properly. Staff was friendly and professional."

"Good location, right off the main drag. Could use some cleaning and updating but all in all , not bad"

"Only one luggage trolley, so grab it when you can. The breakfast options were good. The property was clean and safe. Parking was convenient. AC unit worked very well."

"Breakfast was horrible. Yes brought over by woodgrill but to hotel not go there and it was hard no options. Lamp was real dusty and room had a smell and tub had a ring. Front desk not that helpful."