2/10 แย่มาก
Cameron, Alpharetta
เดินทางกับครอบครัว
28 ธ.ค. 2025
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The restaurant services were horrendous. All the staff are painfully slow. I went to get a cup of coffee during the breakfast services, and they charged me $6 but had no milk whatsoever! Their reason was that “the store room was locked and the person with the key had not arrived as yet.” And this was while guests were seated in the restaurant for breakfast.
The rooms were basic with coffee pods that belonged in a small machine and not a standard drip coffee maker, so I could not even make coffee in the room.
On Christmas night, we had the option to do the all day menu in their secondary restaurant, instead of the preset banquet menu at the main restaurant.
We waited over an hour for our food, and about halfway through the wait the server came over to ask us what we ordered. The food arrived cold. I have NEVER EVER been so disappointed in the service.
When I went to the desk to ask to speak to a manager, I was rebutted with the following “gospel to the restaurant manager, who will speak to the shift manager, and only if that manager feels it is necessary will your issue be relayed to the general manager.” So son just gave up.
Local family members never recommend Accra, and neither will I. Never staying there again.
Cameron
เข้าพัก 4 คืน, ธันวาคม 2025
