Search Hotels Near Riverhouse Community Arts Centre, Walton-on-Thames

"Nice clean hotel, worth this price just window was very dirty "

"Easy parking, it’s a traditional b&b no frills Excellent "

"A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards."

"No super impressed but it was close to the airport so that was great, If you’re traveling in or out from Heathrow, you can access the hotel from inside the airport through a covered walkway. The customer service at the airport told me I had to walk to it outside but that was so inconvenient, so just find someone that’s competent lol"

"Great hotel for overnight stay befor flight. Lovely room with anazing runway view. Runway bar excellent too."

"Nice character building. Room was spacious, clean and a bonus having a bath tub in the bathroom. Staff was friendly throughout my stay and a welcome letter was appreciated. I didn’t make use of the in-house restaurant and bar facilities but it’s nice it’s available."

"Its a lovely hotel. Great location. Our room 31 was a little noisy as it had a connecting door with the room next to it and we could hear the other occupants. Food was very good and a wide choice same for breakfast menu. There was only one person on reception and the bar both in the evening and morning so service was a bit slow. Very friendly staff."

"Great hotel at a fantastic location for the area."

"Everything fabulous"