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"The room was a good size but for what you pay, you'd expect more than no frills. Hot water was super limited - it was medium warm the first day but by the next day it was lukewarm basically. Also online it says they do complimentary fitness passes which they don't, and they also won't store your luggage the next day after checkout like any normal hotel."

"Very great location and surrounded by restaurant and attractions."

"The room was clean, staff is helpful, nice, and always available. This is the best place I’ve ever stayed at in NYC, and I’ll definitely go back."

"I didn't realize you have to pay early on to check in earlier or after. I guess you can call and pay then agter you move past the initial screen where you can pay for your addons, like being on a lower floor as there is no elevator. Room was really nice and clean, bathroom was also nice. Towels were picked up and changed regularly and I had no issues at all with the service of the housekeeper; it was excellent actually. It's a small caveat also that there is a strong sour smell in the carpets...

"As advertised. Only issue was there was a boiler problem and no hot water for the first three nights of our stay and Kasa was not initially forthcoming with an adequate refund."

"There’s construction going on in the building but it wasn’t an issue. Location is great! Compared to other hotel rooms for the price it was quite large. I would stay here again."