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"This hotel is a must stay gem close to all the happenings in midtown, but on quieter, charming street! We received an upgrade to a king suite and it was absolutely phenomenal! Two bedrooms and a private balcony - completely unexpected and so special for a birthday trip! The staff is super friendly, entrance is private and intimate, with very friendly staff! Easy breakfast at the quaint restaurant next door. Would absolutely love to stay here again!! Thank you!"

"Staff was amazing, rooms were clean quaint 2nd floor sitting area and breakfast each morning. Rooms have window AC units which are not the most ideal but everything else was great including location"

"Great staff. Clean rooms"

"Good"

"Great Location in Manhattan with easy access to Tome Square, transportation and tourist sites…and the staff made this a great experience. Room was kept at a comfortable temp but bathroom smelled like a cigarette through the entire stay and the restaurant in the hotel but not associated with the hotel was our most expensive (twice the cost of restraints) meal for mid-range not so great food. Take the time to walk to a dinner spot and save the money! Would definitely stay again if we come...

"The rooms were clean, pillows were soft and fluffy, crisp clean sheets and top blankets. The ORGANIC KIND BRAND shampoo and conditioner, lotion and bodywash was a nice added surprise. Check in, is 3 pm,however they do offer a complimentary bag Check service until your room is ready for Check in, which is very helpful, especially with timed activities. The view from the rooftop was nice but only open from 8 to 8pm. It would be nice to see the sunset or rise 😕 from the rooftop for...

"Such great hotel all around. Great location, I had a beautiful view from my 10th floor room. I traveled solo and felt very safe at the Civilian. Walking distance to Broadway shows, Central Park, Hell' Kitchen and Times Square! Staff was also so helpful and welcoming."

"The hotel is in an excellent location, but the property could use some TLC and updating"

"Plan to pay the resort fee"

"Once inside the hotel it was a cool oasis compared with the madness in New York City with the Nicks playing NBA Finals on two nights whilst we were there. Staff were very helpful, breakfast was good. Surrounding streets were littered with trash often and some of the street residents with issues were located nearby but were not causing obvious problems. Great central location and good subway access. The receptionist was great with advice and she allowed a late check out. Sorry forgotten your...

"The house keeper, named Emie, is Chinese American. She is the most wonderful hotel house keeper who we ever meet. She loves her job and perform well in all her duty. On top of those, her customer services relationship (CSR) is perfect, not only with us though with all other guests, as we had seen. The hotel is located at the best location and all services are excellent. Concierge service helped us dealing with Airport Limousine driver who is also excellent. We will be delighted to stay at...

"Staff were friendly and service was great. We will definitely book our stay here again."

"Clean. Great location."

"Great location and a really nice hotel. Staff were very friendly and happy to assist when needed. Will be staying here again on our next trip."

"Great location. Clean updated room."

"Großes Zimmer mit 2 Kingsizebetten. Im Bad gibt es Hygieneartikel wie Duschgel, Shampoo und Conditioner. Einziger Kritikpunkt: zu wenig Staumöglichkeiten für Kleider. Sehr gutes Frühstücksbüffet!!!"

"Top Lage direkt am Time Square. Hotel sehr sauber und modern. Das Frühstücksbuffet war super, es gab frisches Obst, Bagels, Wurst, Käse, frisch zubereitete Eier etc. Absolute Empfehlung"

"Perfect location and over the top staff! Bar was great, too! Highly recommended."

"Staff very friendly, lobby, hallways, elevator clean. The room was nice, T.V is huge, with lots of options to choose on what to watch, overall a great experience."