2/10 แย่มาก
Atilla
เดินทางกับครอบครัว
22 ธ.ค. 2025
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
After multiple stays in Puerto Vallarta’s all‑inclusive resorts, this was by far the most disappointing. The food offered at Sunset Plaza Beach Resort & Spa was limited, repetitive, and of such poor quality that I fell ill and my infant got sick. Instead of a gourmet spread we had bland meals that left us dreading mealtime, and on our last day they had the nerve to charge us for that low‑quality food. The “luxury” label is laughable; our junior suite on an upper floor had a lovely view but the room’s amenities were limited to an ancient coffee maker. Half of the property was under construction, adding noise and obstructed access. Worse, the staff showed no empathy when our baby became sick; instead, many seemed more focused on extracting tips or upselling. Only the bellboys, including Mario, were genuinely helpful. Between the poor food, lack of compassion, dreary amenities and ongoing construction, this place feels like a three‑star hotel at best, not the four‑star property they advertise. I urge anyone considering this resort to look elsewhere; there are plenty of real all‑inclusive options in Puerto Vallarta that deliver on quality and service. To the hotel, I don't need your reply and thanking for the feedback. You had the opportunity to provide a decent service and you failed.
Atilla
เข้าพัก 7 คืน, ธันวาคม 2025
