Krystal Grand Puerto Vallarta All Inclusive

Property class: 4.5

Choose dates to view prices

A beach bar, shopping on-site and a coffee shop/cafe are just a few of the amenities provided at Krystal Grand Puerto Vallarta All Inclusive. With a beachfront location, beachfront dining and free beach cabanas, this hotel is the perfect place to soak up some sun. Indulge in reflexology, a body treatment and a Swedish massage at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local and international cuisine. Enjoy the 24-hour gym, as well as activities such as beach volleyball. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a garden and a playground.

Reviews

7.8 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ฿6,597
฿7,983 total
includes taxes & fees
11 Nov - 12 Nov

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Resort View Double

A hotel room with two beds, a ceiling fan, a balcony with a table and chairs, and a city view.

Deluxe Resort View Double

7.6 out of 10
Good
(12 reviews)
  • Resort view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Resort View King

A hotel room with a bed, desk, chair, and a view of buildings through the window.

Deluxe Resort View King

7.6 out of 10
Good
(7 reviews)
  • Resort view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

A hotel room with a bed, a desk, a chair, a TV, and a view of the city.

Deluxe Partial Ocean View King

8.0 out of 10
Very good
(8 reviews)
  • Partial sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean view Double

A hotel room with a bed, a desk, a chair, a ceiling fan, and a view of the ocean.

Deluxe Partial Ocean view Double

8.0 out of 10
Very good
(15 reviews)
  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View King

A hotel room with a bed, desk, chair, TV, and a balcony with a view.

Deluxe Ocean View King

8.6 out of 10
Excellent
(13 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

A hotel room with two beds, a desk, a chair, a ceiling fan, and a view of the ocean.

Deluxe Ocean View Double

9.4 out of 10
Exceptional
(6 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Balcony King

A modern hotel room with a large bed, a desk with a chair, a TV, a painting, and a balcony with a view of palm trees and the ocean.

Jr. Suite Balcony King

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Balcony Double

A hotel room with two beds, a desk, a chair, a ceiling fan, and a view of palm trees and the ocean.

Jr. Suite Balcony Double

8.8 out of 10
Excellent
(5 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Jacuzzi Double

A modern bathroom with a freestanding bathtub, a large mirror, and a vanity with a sink.

Jr. Suite Jacuzzi Double

  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Jr. Suite Jacuzzi King

A modern bathroom with a freestanding bathtub, a large mirror, and a vanity with a sink.

Jr. Suite Jacuzzi King

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda King

A bedroom with a bed, bedside tables, a lamp, a chair, and a mirror.

Jr. Suite Hacienda King

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda Double

A hotel room with two beds, a ceiling fan, a TV, a dining area with a table and chairs, and a view of the outdoors.

Jr. Suite Hacienda Double

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

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A balcony with wicker chairs and red cushions, overlooking a beach with rocky formations and clear blue water.

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

South Zone
  • Pool
  • All-inclusive
  • Spa
  • Parking included
8.8 out of 10, Excellent, 1,311 reviews
The price is ฿10,475
฿12,674 total
includes taxes & fees
28 Oct - 29 Oct
Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta
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About the area

Located in Puerto Vallarta, Krystal Grand Puerto Vallarta All Inclusive is near the airport and on the beach. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bay of Banderas and Nuevo Vallarta Beach. Travelling with kids? Consider Los Arcos and VidantaWorld. Visit our Puerto Vallarta travel guide
Map
136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333

What's nearby

  • A large dolphin sculpture on a beach with a clear blue sky, palm trees, and a cityscape in the background.
    Malecon
    20 min drive - 16.4 km
  • A coastal city with a beach, numerous buildings, and mountains in the background.
    Playa de los Muertos
    24 min drive - 18.7 km
  • Go Karts
    8 min drive - 4.2 km
  • Paradise Adventure Park / Canopy Indio
    8 min drive - 5.8 km
  • Cathedral of Our Lady of Guadalupe
    16 min drive - 4.2 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    18 min drive

Restaurants

  • El Zarape
    5 min drive
  • Birreria Tutu
    5 min drive
  • La Pizza House
    5 min drive
  • Fika cafétéria
    18 min walk
  • La Tienda Grande
    5 min drive

About this property

Krystal Grand Puerto Vallarta All Inclusive

  • Luxury all-inclusive hotel by the ocean
  • At Krystal Grand Puerto Vallarta All Inclusive, you can look forward to a beach bar, shopping on-site and a coffee shop/cafe. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining and free beach cabanas. Treat yourself to reflexology, a body treatment or a Swedish massage at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local and international cuisine. Enjoy the 24-hour gym, as well as activities such as beach volleyball. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a garden and a playground.
  • You'll also enjoy the following perks during your stay:
    • 4 outdoor pools and an indoor pool
    • Valet parking (surcharge), a free beach club on-site and luggage storage
    • Multilingual staff, a computer station and beach towels
    • Concierge services, coworking spaces and a 24-hour front desk
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 451 rooms feature comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and free stocked minibars.
  • More amenities include:
    • Highchairs, children's slippers and children's books
    • Designer toiletries, showers and hairdryers
    • 32-inch LED TVs with premium channels
    • Balconies, a personal chef and art supplies

All-inclusive details

  • This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

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A swimming pool with lounge chairs and umbrellas, surrounded by palm trees and hotel buildings.
The Hacienda at Krystal Grand Puerto Vallarta
Hotel Zone
  • Pool
  • All-inclusive
  • Spa
  • Restaurant
7.8 out of 10, Good, 1,000 reviews
The price is ฿8,474
฿10,253 total
includes taxes & fees
10 Nov - 11 Nov
The Hacienda at Krystal Grand Puerto Vallarta
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Frequently asked questions

Does Krystal Grand Puerto Vallarta All Inclusive have a pool?

Yes, this property has an indoor pool, 4 outdoor pools and a children's pool. Pool access is from 7:00 AM to 9:00 PM.

How much does it cost to stay at Krystal Grand Puerto Vallarta All Inclusive?

As of 23 Oct 2026, prices found for a 1-night stay for 2 adults at Krystal Grand Puerto Vallarta All Inclusive on 11 Nov 2026 start from ฿6,597, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Grand Puerto Vallarta All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Puerto Vallarta All Inclusive?

Valet parking is available for MXN 55 per night.

What time is check-in at Krystal Grand Puerto Vallarta All Inclusive?

Check-in begins at 4:00 PM.

What time is check-out at Krystal Grand Puerto Vallarta All Inclusive?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Krystal Grand Puerto Vallarta All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Grand Puerto Vallarta All Inclusive located?

Nestled on the beach, this Puerto Vallarta hotel is within 1 mi (2 km) of Go Karts and Cathedral of Our Lady of Guadalupe. Campo de Golf Ixtapa and Paradise Adventure Park / Canopy Indio are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Krystal Grand Puerto Vallarta All Inclusive Reviews

7.8

Good

8.0

Cleanliness

7.8

Amenities

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 261 out of 611 reviews
Rating 8 - Good. 141 out of 611 reviews
Rating 6 - Okay. 99 out of 611 reviews
Rating 4 - Poor. 67 out of 611 reviews
Rating 2 - Terrible. 43 out of 611 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good. The rooms were clean, the staff was friendly, and the location was convenient. I had a comfortable stay and would recommend it to others.
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front lobby of the hotel is under construction, the rooms at the Krystal grand are outdated, and had a horrible smell. I paid for a partial ocean view room and was given a view of the building under construction next door. I was moved over to the hacienda and that location was well kept. My partial ocean view became the driveway to enter the location, which was pretty noisy, but the room was nice.
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Staff were very attentive and helpfull
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This resort is fabulous. The staff and top notch and so friendly and helpful. The resort is clean and well maintained. Food is great with quite a bit of variety. Definitely recommend.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Great staff. Great food. Clean room.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very efficient, room was very clean. Dinner and show on the beach was wonderful!
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The staff were all amazing. Especially Daniel in Entertainment went out of his way to make us comfortable. The location is great and the pool area is lovely. I would rate it a 3.5 out of 5 and very affordable.
Stayed 10 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Amenities
Our room was amazing as we had our own private pool. The staff are excellent and so darn nice. There was some cartel violence during our stay, and the very limited staff that worked around the clock ROCKED even through their fears, lavk of sleep, and not being able to leave to go home to their families. Is it an older hotel?Yes, are they renovating and doing upgrades?Yes, but despite all that, we are most definitely coming back year after year. This is our place.
Stayed 14 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was so friendly and helpful
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t typically leave reviews, but this resort deserves it. The ocean views were stunning, the food was excellent, and the service throughout the resort was outstanding. The rooms, pools, and dining options were all exceptional. It’s also a wonderful place for families—our kids especially enjoyed the gaming station. Highly recommended for anyone looking for a memorable vacation Drinks were amazing.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
La Hacienda was a great place to enjoy our trip. Quietness is the word to better describe it. The staff were amazing and always very friendly and helpful with us.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are from Canada, and the pool/beach activities fella, Danny, was awesome. He was great with my kids, and even gave them keychains the morning we left. We enjoyed our stay, the food was a amazing and such a variety of options. The staff are friendly, and spoke well English even for our kids to visit with. The bartenders were great and there was always staff cleaning and tidying up all areas of the resort.
Stayed 7 nights in Nov 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in experience was not great, room offer was leaking and after waiting 1.5 hr finally got a room. Construction going on site, service was great and staff was helpful
Stayed 6 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Krystal Grand PV, when we booked we up graded to partial ocean view and when we got there we didn’t really care for the room so we were moved the next day to a full ocean view ( it was unbelievable view of watching ships coming and going) and another advantage of booking partial ocean view is we were able to go over to the adult only area and it was fantastic and no kids. So over all we were very happy.
Stayed 12 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities
The staff is friendly. The food is plentiful. The pools are very nice and location great. However, we booked a partial ocean view and were given a room on the 7th floor. Looking out our sliding door, we were eye level with about 30 constructions guys building the new hotel next to us. We could barely see any ocean over all the metal rods and other construction materials. On top of that the 8th floor is being renovated so we woke up to furniture being drug across the floor above us. I think the 7th floor should not be occupied, and certainly rooms on the side facing the construction should not be advertised as having any kind of desire view.
View from our room
Beautiful pool
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Disliked: Cleanliness
The room felt outdated and did not appear as clean as expected. Upon arrival, there were no towels in the room, and we had to request them twice. The floors felt sticky, the sink had noticeable stains, and the toilet required two to three flushes each time. During our stay, one of the elevators was out of service, which led to long wait times. There was also significant construction happening, including in the lobby and a new building next door, which was disruptive. The food was average, and unfortunately the ice cream machine at the café was not working. The highlight of our stay was the shows, pool, views and staff. Everyone we interacted with was very friendly and welcoming.
Stayed 7 nights in Jan 2026
Verified review

6/10 Okay

Liked: Staff & service
I enjoyed that the resort is right on the beach, which allowed us to take long walks and enjoy hearing the waves. I didnt like that the rule of not reserving lounge chairs was not enforced at all so unless you reserved a longer with your towel or book at 7;00am there was absolutely no place to sit. I saw some guest putting personal items on loungers in multiple areas to use at different times during the day, which is very selfish behavior and should not be tolerated by resort staff.
Stayed 6 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay For a 4 Day Trip

Nice place to stay in! It wasn’t too crowded when we stayed in the month of May. You have access to Krystal Grand and Hacienda which is a nice plus as Krystal Grand is more family friendly and Hacienda is for adults and more quieter. The food was not bad but could improve. You also have to make a reservation for the restaurants for the dinner option but if you don’t make it on time you are out of luck. We managed to get one on our last night only after talking to reception. You also have to pay a fee for room service. The staff were very friendly and always helpful. No complaints on that. Overall it was a very nice experience.
View from Sushi Bar.
Sangria and Piña Colada.
Ceviche, good.
Aguachile, good.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at Krystal Grand Puerto Vallarta All Inclusive this past weekend. We stayed for two nights with my wife and our one-year-old son, and it was an amazing experience from start to finish. Hugo at the front desk explained everything clearly and made check-in smooth. Ulises at concierge was very helpful with restaurant reservations, and the private cabana we booked near the pool was perfect for our family. The buffet food for breakfast, lunch, and dinner was excellent—my wife was nervous since it was her first time at an all-inclusive, but the food was great and we had no issues at all. The pool area was clean, the beach was easily accessible from the back of the hotel, and overall the atmosphere was relaxing and family-friendly. While a few staff members weren’t very friendly, others—like Emma and Fernando in the buffet—greeted us with big smiles and truly made us feel welcome. We loved our stay, made beautiful family memories, and will definitely return. Highly recommended for families—we’ll be telling our friends and relatives about this place! ******************************************************************* Tuvimos una excelente estancia en Krystal Grand Puerto Vallarta All Inclusive este fin de semana. Nos quedamos dos noches con mi esposa y nuestro hijo de un año, y la experiencia fue maravillosa de principio a fin.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! The food on the buffet was pretty decent but the Paella at the buffet was wonderful.The Italian restaurant ( must have a reservation) was wonderful, with good vibes, and the food was amazing! We didn’t have a chance to try the Mexican restaurant or the French restaurant, so maybe next time. The only thing I would make people aware of is that the room we were staying in the bathroom does not have a door separating it from the rest of the space. There are frosted glass doors to the shower and toilet for privacy but not a door to enclose the whole bathroom. The staff cleaned the pool every day and they refilled the mini fridge every day. The bar and lounge area are nice as well. They call you a taxi or uber for you if needed. The staff was very friendly and helpful so do not hesitate to ask for assistance or their advice.
Stayed 4 nights in Oct 2025
Verified review

6/10 Okay

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The customer service in the buffet restaurant was excellent and the seafood they served at Jalavera restaurant was delicious. That's really the only thing nice about this property. What I don't like is the room I stayed at, it smells musty, earthy and damp. I know, there's mold in my room. It rained during my stay and it flooded the inside of the room where the door of the balcony area. Part of my blanket got soaked and was wet and I called front desk for a new one, but no one came to replace it, so that night I slept without a blanket. The pictures here on expedia is very different from the what the actual room looks like so beware.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Staff & service, amenities
Initial room selection was very inappropriate as there was a tremendous amount of construction being done close by due to renovations and a complex being built. Some things were also so-so in the room. Flagged the room issues with staff and got and 'upgrade': room had not been deep cleaned and visible traces of the previous stay were still visible. Turns out the last room i was given was in fact the best one and the most fitting of the reservation description I had booked several mo ths ago: It was u fortunated that i had to place several complaints to finally get what i was expectig to be set and done from the get go. Room service was ok but also sometimes forgetful on the night shift when requesting certain things. Pool area was ok. Got crowded very quick. Was at the beach most of the time due to this or went to the adult only side at the Hacienda complex when quiet and pool were needed. Bar selections are diverse, staff is very accommodating of requests for drinks. Dining experience (selected: La Catrina) was unfortunately very slow and not as authenticly mexican as initially described. Going to the old market area has proven better for views and better a la carte dining options. Food wise, buffets and all sides of the complex were very good. Regardless of the hiccups, i would book at the Krystal Grand Puerto Vallarta again.
Stayed 6 nights in Oct 2025
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Where do I start 1) room appeared nice. Beds were comfortable 2) I was told I could not have inflatable tube for my 3&5 year old but all the local Mexicans could. Caucasian or Canadians weren’t allowed I guess 3) next day I was also told my 3&5 year old were not allowed to jump in the pool but again everyone else was allowed. 4) food was as limited but good. 5) drinks were good and servers around the pool were great 6) French resto was only one I tried and was great. 7) we had heavy rain day 3 that flooded out entire room. It was coming in the ceiling. When I went to talk to Libby I was in ankle deep water. The entire hotel was as falling apart. The ceilings all had holes and water pouring out them. Got moved to another room which was nice but on the 4th floor and the elevators were all not working. So I had to carry my kid and stroller up and down 4 flights of stairs 8) I wanted to use an umbrella to take a walk and was told I was not allowed Enjoyed ourselves as much as we could but would not go back or refer friends there sadly. This hotel needs a massive renovation
Stayed 5 nights in Jun 2025
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
I just want to start by saying that EXPEDIA could have noted that the hotel was being remolded because my view was another hotel being built literally 30 feet away. Pool/beach service, I have no complaints. Alexis was awesome. Never a dull moment. Rooms, not too bad but housekeepers could have been more attentive to cleaning. Weeks of dust sitting on some of their furniture. Room was missing iron. Safe and AC was not working. Food, well here comes the good part. Be very careful on what you eat here because my whole family got food poisoning. Just stay away from the stuff that sits outside in the heat all day. You can’t have ceviche sitting outside without proper temperatures. After this whole ordeal and we left hotel our driver had told us that another lady had been sick with food poisoning the day before. Someone please step in. Management, LUCY did an awesome job on providing medical attention to us without cost. Lucy does know what it takes to satisfy the customer because she was always checking up on us to make our stay more comfortable. Concierge helped us where they could but let’s be real, I haven’t met anyone that could help someone with food poisoning. You got to let it pass. Overall, I think it’s a good thing that Hyatt bought them out and is transitioning the hotel over but still months away. I think the food program needs help. I didn’t want to do this review because I felt bad for the people that really tried. I was in love with this hotel 2 years ag
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful. Great for families.
Stayed 4 nights in Jul 2026