Manuel and the staff were very friendly and helpful. Our stay was beyond exceptional… we will be back to visit soon because of the hospitality of the stellar staff.
Jose Freddie
เข้าพัก 4 คืน, มิถุนายน 2025
8/10
A very awesome and convenient with friendly staff down in the romantic zone, just a little north of the walkout pier on the Malecon
Gene Carl
เข้าพัก 7 คืน, พฤษภาคม 2025
10/10
The property has a roof top pool with bar and restaurant and an ocean view - the lounge chairs are padded and it’s very relaxing - the beach is literally steps away with free lounge chairs and umbrellas - check in was easy and the front rooms with the balconies are very spacious, new and welcoming - we had the all inclusive plan and the food was yummy - a different theme each night - my favorite is the breakfast you have to get a freshly made omelet from Lupita or a homemade French Toast - there is a waiter who is very rude - Manuel Duenas so beware of him but everyone else is wonderful especially Ricardo, Pablo and Jonathan
Shannon
เข้าพัก 6 คืน, มิถุนายน 2025
10/10
My stay at Casa Dona Susana was absolutely wonderful! This charming property perfectly captures the authentic spirit of Puerto Vallarta while providing all the comforts you could want. The accommodations were beautifully maintained and thoughtfully appointed.
What truly made this experience special was the outstanding staff. From the moment I arrived, everyone was incredibly welcoming, attentive, and went above and beyond to ensure my stay was memorable. Their local knowledge and genuine hospitality made all the difference.
The location is perfect for exploring Puerto Vallarta, and the property itself feels like a peaceful retreat. I can't wait to return to Casa Dona Susana on my next visit to this beautiful city. Highly recommended!
Greg
เข้าพัก 8 คืน, มิถุนายน 2025
6/10
Too much noise from other hotel customers. Ado, the rooms did it have reading lamps
Willie
เข้าพัก 8 คืน, พฤษภาคม 2025
10/10
SCOTT
เข้าพัก 5 คืน, มิถุนายน 2025
8/10
I like the location
Reyna
เข้าพัก 3 คืน, มิถุนายน 2025
10/10
Todo
Ángel Fernando
เข้าพัก 3 คืน, มิถุนายน 2025
4/10
Maxine
เข้าพัก 4 คืน, พฤษภาคม 2025
10/10
We rented condominiums on all prior visits to Puerto Vallarta. This was our first time staying in a hotel, and we were very happy. Casa Dona Susana is the adults only property associated with Los Arcos. We had breakfast daily at Mi Pueblito, in Las Arcos, and when we wanted a more quiet retreat---we enjoyed the pool at Casa Dona Susana. Each and every employee we encountered over our 6 days there was welcoming, friendly and helpful. We really can't say enough about what a pleasant experience we enjoyed in the last few days of May, 2025.
John
เข้าพัก 5 คืน, พฤษภาคม 2025
10/10
Hotel was very nice and staff was friendly. They recognized my Expedia status and upgraded my room with a balcony and offered a free breakfast buffet every day of my stay. They even offered a free 30 minute free massage! Room was a nice size with great AC.
Victor
เข้าพัก 7 คืน, พฤษภาคม 2025
8/10
Andres
เข้าพัก 5 คืน, พฤษภาคม 2025
10/10
Great area,everything in walking distance
juan
เข้าพัก 3 คืน, พฤษภาคม 2025
6/10
You get a beach chair with an umbrella
Jesus
เข้าพัก 7 คืน, เมษายน 2025
10/10
.
ruben
เข้าพัก 2 คืน, พฤษภาคม 2025
10/10
Go-to favorite..stayed 3 nights. All adult property. Comfy beds and pillows Nice rooftop pool area and loungers. Loved having a furnished balcony! Quiet area. Great breakfast buffet. Short walk to malecón, beach, shopping and dining. If walking isn’t your thing, easy to get an Uber or taxi. Great value and will stay again!
Kathleen
เข้าพัก 3 คืน, พฤษภาคม 2025
6/10
The property and location was beautiful but our room was pretty bad, our shower was broken, the shower head was spraying everywhere until it fell off completely, we took a cold shower because the hot water nob didn't work, when we called the receptionist for maintenance she was rude to us, as if we should just deal with it. The closet space barely fits your luggage and there were no drawers to place your clothes in.
Erika
เข้าพัก 4 คืน, พฤษภาคม 2025
10/10
Manuel A
เข้าพัก 4 คืน, พฤษภาคม 2025
10/10
Very easy access to everything
juan
เข้าพัก 1 คืน, พฤษภาคม 2025
10/10
Beautiful space, nice and quiet and the pool was never busy. Nice to have the option of getting food/drink/pool at los arcos but still get to come back to a less busy hotel! And no kids ;-)
Autumn
เข้าพัก 7 คืน, เมษายน 2025
8/10
The Hotel is a hidden gem. It's close to many restaurants and shops. It's easy to access the beach and the boardwalk. One thing I would say needs more work is that the front desk staff should be more informative about the all-inclusive package per person because my group was confused about where the restaurants were located and what was included in the package. Another thing is that the door in my room didn't work; it locked me in from the inside out and wifi wasn't working.
Luis A
เข้าพัก 4 คืน, พฤษภาคม 2025
8/10
Love the Los Arcos location and the Staff are the kindest, most helpful most sincere I’ve come across.
I hope they are graciously compensated for bringing repeat business due to their superior level of hospitality.
I was saddened to learn it’s just another under maintained billionaire conglomerate I won’t return! Fairmont Hotels should be ashamed of the profits vs investments
Michael
เข้าพัก 8 คืน, เมษายน 2025
10/10
My stay at the property was awesome with exception of customer service received at bar on the rooftop…. Bad service from bellman