"This was a most enjoyable stay from the moment I arrived. The Manager and all the staff I met were very welcoming and accommodating. Shout out to Robert, the concierge. The facilities are great for a 4-star hotel. Room was large and bed comfortable. AC unit is quiet and effective. Washroom wasn't spacious but was well appointed. Food in restaurant was good/great. Only weird thing was no view out the window but I got over it."
"Wonderful central location! Welcoming friendly staff! Excellent breakfast. And the A/C worked beautifully and was very welcome. Will stay again and recommend!"
"The room was an amazing place to stay in, everything was clean and the bathroom was just as depicted thru Expedia. What really blew me away was that I unfortunately had gotten sick the last 2 days of our stay and I had booked a couple tour for the underground river. They weren’t able to refund me the money; understandable. But, they were able to have it used for the massages they offer instead and we were able to pick any of the ones provided.
Instead of outright taking the money entirely,...
"Hotel in need of refurb, only 1 of 2 lifts working. Breakfast was a joke, arrived 1 hr before end of service, very little food left, no butter for toast. When asked staff to refill was told all gone.
Very aware of noise from adjacent club until at least 2am when I finally managed to sleep, probably went on later. Aircon struggled to cool room and also noisy. I'll be looking for a alternative next time which is a shame with location being convenient."
"Wonderful experience! The room was exceptionally clean, the staff was always friendly and helpful, and the shuttle was prompt and hassle-free. A small tweak to make it perfect: adding a water dispenser and extra power outlets would be a fantastic upgrade for future guests."
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