Was here for a week visiting family. The staff was extremely attentive and was very helpful with the shuttles back and forth from the hospital. You can tell they actually care about their guests. I would recommend to anyone coming to Puerto.
While here we had massages which were great to unwind, the women do a great job. We also had room service which was good and the breakfast. Their on site restaurant for lunch and dinner is amazing as well.
thank you to the staff.
The property was very clean and the staff were very helpful in tours and great restaurants in the area. The hotel is in a great location close to the best restaurants.
Easy and quick access to the airport. The check in was very pleasant and helpful during the stay - however not impressed with the questioning about the number of facecloths and that one may be missing as we were Checking out. I cannot remember in all my stays of hotels and Best Western stays in Canada that this has ever happened. We can get 12 at Costco for $8. And they’d be new and smelling nice.
Otherwise the room was clean, not the nicest smell from the A/c. The hallways & elevator were not A/c and of course very warm.
Pool area extremely clean as well as the restaurant. The chef was helpful with dietary restrictions of our group - thank you.
Nice hotel, very clean. The staff were great, the breakfast was also very good. Proximity to the airport is very good too. I will stay there again in the future.
Everything was clean and ready for us and everyone one there was very nice and helpful any way they could whether that be for our info about amenities or tours near by or food and activities around absolutely loved the stay 100/100 would recommend anyone to stay at they also have great food in the hotel and airport shuttle again everyone one there was amazing from the door man, room service , front desk , and restaurant waitress/ bartenders first time out of country for me and my wife and makes us want to travel move and come back again and again