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Reviews of Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 out of 5
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 432 out of 1000 reviews" "
Rating 8 - Good. 216 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 105 out of 1000 reviews" "
Rating 2 - Terrible. 97 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tiffany

Stayed 2 nights in Mar 2024
Response from Guest Services Management on 29 Apr 2024
Dear Tiffany. Thank you for choosing our Hideaway at Royalton Riviera Cancun! We are delighted to learn that you enjoyed our overall stay, facilities and services. Providing excellent experiences for our guests is our top priority, and we're thrilled that our efforts have made your stay memorable.Luxury Regards

6/10 Okay

Max

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn't find out that the adults only portion of the resort was closed for renovation until we arrived.
Stayed 6 nights in Apr 2024
Response from Guest Services Management on 30 Apr 2024
Dear Max.Thank you for visiting our resort. We are sorry to learn you miscommunicated with your agency regarding our current renovation schedule. All partners were properly informed in advance. We hope to have the pleasure of welcoming you again in the future for a more pleasurable stay. Best regards.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Expedia Ambassadors on 25 Apr 2024
Dear Samuel, We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

8/10 Good

Brendan Kyle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large and lots of separate areas.
Stayed 7 nights in Apr 2024
Response from Guest Services Management on 24 Apr 2024
Dear Brendan.We highly appreciate the positive feedback and kind review of your stay at our resort, we will continue offering pampering experiences with the best service possible. Thank you for your preference and stay at Royalton Riviera Cancun.Luxury Regards

10/10 Excellent

Bryanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the hideaway and it was an amazing time. The butlers were excellent and constantly made sure we were okay and didn’t need anything. There was construction going on in the hideaway area but it did not bother us. Overall we had a great time and i would definitely stay there again.
Stayed 4 nights in Apr 2024
Response from Expedia Ambassadors on 20 Apr 2024
Dear Bryanna, We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort. Staff very attentive to all needs and very friendly. Very beautiful resort. Pools/beach were also great. Lots of activities for all ages throughout the day at pool. And live bands and other activities at night. Food was wonderful and reservations were not needed for restaurants. Great gym, tennis, and pickleball courts. Shout out to Willie at bellhop, Maria at checkin, Israel at buffet, and Willfred with Nexus tours for above and beyond hospitality. We will definitely stay with Royalton in the future.
Stayed 7 nights in Apr 2024
Response from Expedia Ambassadors on 20 Apr 2024
Dear Dan We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

4/10 Poor

keonna

Travelled with partner
They placed us in a room overlooking construction. We booked adults only swim out room for privacy. We had other guest swimming and walking in our personal swim out everyday. No privacy. When we called to complain, no one assisted. This continued to happen through out our stay. Our stay was not so pleasant. I would not recommend. We notice that’s people of European decent was treated a lot better than people of another cultures.They were accommodated quickly. We were not.
Stayed 3 nights in Apr 2024
Response from Expedia Ambassadors on 18 Apr 2024
Dear Keonna We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

4/10 Poor

Alejandra

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Construction was being performed and we where not notified prior.
Stayed 5 nights in Apr 2024
Response from Expedia Ambassadors on 18 Apr 2024
Dear Alejandra. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, everyone was always so friendly and welcoming. Always attentive to our needs! Hotel is beautiful and has all you need.
Response from Expedia Ambassadors on 18 Apr 2024
Dear Janet We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

8/10 Good

Cameda, Stevenson Ranch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butler was Fernando he was amazing and planned everything for us
Stayed 4 nights in Apr 2024
Response from Expedia Ambassadors on 15 Apr 2024
Dear Cameda . We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

2/10 Terrible

David

Disliked: Property conditions & facilities
It was under construction
Stayed 4 nights in Apr 2024
Response from Expedia Ambassadors on 15 Apr 2024
Dear David. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

2/10 Terrible

Leandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Expedia Ambassadors on 13 Apr 2024
Dear Leandra. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fact that the Hideaway staff was able to fix our room situation.
Stayed 3 nights in Apr 2024
Response from Expedia Ambassadors on 13 Apr 2024
Dear Linda. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Ki
Stayed 4 nights in Mar 2024
Response from Expedia Ambassadors on 9 Apr 2024
Dear Maggie. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

10/10 Excellent

aemetrius Faye, Danville

Stayed 2 nights in Apr 2024
Response from Guest Services Management on 29 Apr 2024
Dear guest.We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. Thank you for choosing Hideaway at Royalton Riviera Cancun.Luxury Regards

8/10 Good

Suresh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There is a huge language barrier as many of the questions asked in English were incorrectly answered. The front desk staff was a bit rude and it was quite irritating having staff accost us with time share nonsense within 15 mins checking in. Not to mention the many blatant lies we were told to coerce us into listening to them, I.e vip breakfast and special rewards.They would not take no for an answer. It was disheartening that our first day there was mostly taken up with presentations and numbers being thrown at us when we paid for a full day of relaxation. Imagine the days of awkwardness after when the lobby staff is continuously badgering you as to whether you “took the deal”. We did not spend such a vast fee on vacation for feelings of discomfort. As an international resort, one would imagine that they would cater to all religions and ethnicities. Preparing beef and pork on the same grill as other products intended for consumption should be taken into consideration. There also was a weird smell throughout the resort near the rooms.The grounds throughout the resort especially by the pool are a bit uneven and many times we have tripped as well as seen little kids stumble as well with the random uneven surfaces. We have been to another Royalton and we did not have any of the above issues. The stay would have been better without the time share badgering. We understand you work on commission but practically shoving offers at your guests and nagging is in poor taste.
Stayed 4 nights in Mar 2024
Response from Expedia Ambassadors on 8 Apr 2024
Dear Suresh. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

8/10 Good

Cruz

Stayed 4 nights in Apr 2024
Response from Guest Services Management on 29 Apr 2024
Dear Cruz.We are pleased to know that you had a pleasant stay and that it fulfilled your expectations.We will be waiting again for your visit in this, your home in the Mexican CaribbeanLuxury Regards

8/10 Good

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great week @ the Hideaway.
Stayed 5 nights in Mar 2024
Response from Expedia Ambassadors on 6 Apr 2024
Dear Leah. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

8/10 Good

Tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, staff are friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Guest Services Management on 4 Apr 2024
Dear Tasha. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

2/10 Terrible

SIMRAN

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
It was our second time visiting this property. But the experience this time was totally the opposite of last time. Would not come back here and won’t even reccomend.
Stayed 3 nights in Mar 2024
Response from Expedia Ambassadors on 4 Apr 2024
Dear Simran. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

10/10 Excellent

Dominque

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that the property wasn’t so accessible. It cost $65 just to get off the resort. The resort was really for an older senior citizen crowd. Not a party resort
Stayed 4 nights in Mar 2024
Response from Guest Services Management on 3 Apr 2024
Dear Dominique. We are sorry to learn our facilities did not live up to your expectations.We appreciate your comments on the areas you think can improve, we will look into that and make sure we deliver consistently excellent services and amenities.We hope that you come back to enjoy another wonderful vacation at our facilities.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff and I lot to do during the day and night!
Stayed 3 nights in Mar 2024
Response from Guest Services Management on 3 Apr 2024
Dear Alexis.Thank you for choosing our Royalton Riviera Cancun! We are delighted to hear that you enjoyed our services. Providing excellent experiences for our guests is our top priority, and we're thrilled that our efforts have made your stay memorable.Luxury Regards

2/10 Terrible

Hector

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Britney Spears tu faro güey tu Work On The Light y yo folder en Other Resource
Stayed 6 nights in Mar 2024
Response from Expedia Ambassadors on 31 Mar 2024
Dear Hector. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend & I took an impromptu trip & we weren’t disappointed! This resort is absolutely beautiful & their advertisement of “all-inclusive” is not false. You have tons of restaurants to choose from, alcoholic beverages & non, ice cream, & even a coffee shop is all provided. The service was also fabulous, especially our Expedia guide, Ariana Alvarez. She helped us get comfortable, helped us book reservations at restaurants, & has gone above and beyond for any issues we came across, however big or small. We definitely plan on going back for a longer trip next time!
Stayed 3 nights in Mar 2024
Response from Expedia Ambassadors on 29 Mar 2024
Dear Valerie. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit.

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting chairs at the pool was very hard. There where many pool employees with bags of towels putting them on chairs at about 6:30 AM every day. They would tell people that the chairs are reserved. Most of them are looking for a tip. I refused to tip them because they where very rude. I don't mind tipping for good service and they did not give good service. That needs to fixed.
Stayed 7 nights in Mar 2024
Response from Guest Services Management on 26 Mar 2024
Dear Paul. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit.

2/10 Terrible

Joniece

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Expedia Ambassadors on 23 Mar 2024
Dear Joniece, family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

2/10 Terrible

Alex

Disliked: Amenities
This was the worse resort I ever stayed in The staff was bad the room was dirty the guest service was bad the elevator wasn’t working in the escalator was also not working
Stayed 3 nights in Mar 2024
Response from Expedia Ambassadors on 21 Mar 2024
Dear Alex, family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

10/10 Excellent

Dominique Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. I had a great time at this resort and everyone was so readily available to help which was amazing! Would definitely visit again.
Stayed 2 nights in Mar 2024
Response from Expedia Ambassadors on 20 Mar 2024
Dear Dominique. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

10/10 Excellent

Tonya D, North Charleston

Stayed 4 nights in Mar 2024
Response from Expedia Ambassadors on 8 Apr 2024
Dear Tonya. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

6/10 Okay

Joseph

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Mar 2024
Response from Expedia Ambassadors on 17 Mar 2024
Dear Joseph, family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

8/10 Good

Damon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Expedia Ambassadors on 14 Mar 2024
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

6/10 Okay

Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property itself is beautiful but I wasn’t too pleased with my room. There were black stains all over the huge mirrors and stains in the jacuzzis. We had the room with the jacuzzi on the balcony and it was extremely small. Our view was horrible and showed the water slides from the other resort and a swamp. I complained about this and was told a supervisor would call me and she never did, as expected. This is an all inclusive resort with beautiful staff but one night I ordered room service and the kitchen staff that called to confirm accused us of having “additional people” in the room because we ordered 3 meals instead of 2. It came across as racist and I was extremely upset but I decided to leave it alone because everyone else was so kind. The drinks are not strong but there are some bartenders that will add more liquor, those the ones you should befriend. (: Other than the room issue and that one staff member, everything else was great. I would stay here again but push for a better room.
Stayed 4 nights in Mar 2024
Response from Expedia Ambassadors on 13 Mar 2024
Thank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Hideaway at Royalton Riviera Cancun.Luxury Regards

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great stay. There were some minor flaws but that wasn’t severe enough to change the overall experience. Staff is great. Flaws consist of the drinks being watered down, the buffet options are limited and not very good and had a bit of an issue during check in due to booking a king bed room and not being available so was given a double bed room. They tried to resolve the issue by providing the option to switch rooms to a king bed room half way through the trip. The swim out was great though with good water temp and super clean
Stayed 4 nights in Mar 2024
Response from Expedia Ambassadors on 13 Mar 2024
Thank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Hideaway at Royalton Riviera Cancun.Luxury Regards

6/10 Okay

charity

Travelled with family, Travelled with partner
Liked: Amenities
We had a swimout room and the mosquitoes were horrible. The room also had a stale smell that was never rectified though we complained several times and it stayed in our clothing once we left. The linen needed to be changed several times as each time they changed something was stained or spotted. Overall the stay was ok, but I would not stay at this resort again.
Stayed 5 nights in Mar 2024
Response from Expedia Ambassadors on 11 Mar 2024
Thank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Hideaway at Royalton Riviera Cancun.Luxury Regards

10/10 Excellent

Bobbie Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butler, Angel was outstanding. Beautiful beach. The staff made hanging around the pool so much fun. The restaurants were very good, especially Armadillo, Hunter, and Dorado.
Stayed 5 nights in Mar 2024
Response from Expedia Ambassadors on 10 Mar 2024
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

10/10 Excellent

Kylie Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, staff was awesome everywhere.
Stayed 5 nights in Mar 2024
Response from Expedia Ambassadors on 9 Mar 2024
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

8/10 Good

Caitlin Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room and service were absolutely amazing.
Stayed 5 nights in Mar 2024
Response from Expedia Ambassadors on 9 Mar 2024
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

10/10 Excellent

Tonya, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property at Royalton Riviera Hideaway in Cancun was was really nice. There was plenty of entertainment and things to do. The staff was excellent. The only downfall was I wasn't prepared for the mosquitoes. Please bring insect repellent and alcohol. I do recommend the resort.
Stayed 4 nights in Mar 2024
Response from Expedia Ambassadors on 6 Mar 2024
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

6/10 Okay

Sandra

Travelled with family
The hotel's atmosphere and rooms are outdated. This was my least favorite resort. The staff were very nice. I have been to Mexico’s 6 times, and I wouldn’t recommend this resort to anybody .
Stayed 4 nights in Feb 2024
Response from Guest Services Management on 2 Mar 2024
Thank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Hideaway at Royalton Riviera Cancun.Luxury Regards

10/10 Excellent

Pacen Cage

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best all inclusive I’ve been to! Staff is exceptional.!! Will highly recommend to anybody!
Stayed 3 nights in Feb 2024
Response from Guest Services Management on 1 Mar 2024
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

8/10 Good

Beatrice

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I really enjoyed my stay at the Hideaway at the Royalton Riviera. The location was very conveniently close to the airport and seemed to be in a very safe area. Upon arrival the resort appears to be very luxurious and warm welcoming. There are many activities to do for free and for additional costs if you’re looking to spend. The beach is beautiful but if you would like to enjoy you will have to get up early enough to claim a seat . Same with the pool unfortunately. This property has multiple resorts so there are a lot of people flowing in and out. Being that we all share the same amenities there are long wait lines for all the restaurants, food trucks, and bars. I do Believe that there is a lack of staff that would definitely help the hotel deliver a higher quality of service to match with the ambience . I was Slightly disappointed that despite the number of times we mentioned the reason for traveling was to celebrate a birthday we did not receive the gifts that we were promised upon arrival. Also we had a mishap with our room that we had to relocate and still had issues
Stayed 5 nights in Feb 2024
Response from Guest Services Management on 2 Mar 2024
Thank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Hideaway at Royalton Riviera Cancun.Luxury Regards

8/10 Good

jonea

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services Management on 2 Mar 2024
Dear guestThank your for your visit and preference. We are have to learn you had an overall good experience at our facilities. It would be a pleasure to welcome you again for another wonderful holiday. Regards

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really nice. Taj was a great restaurant. The pillows were not comfortable at all
Stayed 8 nights in Feb 2024
Response from Guest Services Management on 1 Mar 2024
Dear Patrick. Thank you for your visit and for taking the time to leave a review. We are happy to learn your experience lived up to your expectations. Our guests satisfaction is our main priority. We appreciate your comment on the areas you think can improve. Kind regards

6/10 Okay

Valeria

Liked: Cleanliness, staff & service
Overall, the resort was pretty cool, but if you are young in your 20s, looking to have some fun in the adults, only section I would not recommend this.
Stayed 4 nights in Feb 2024
Response from Expedia Ambassadors on 27 Feb 2024
Dear Navas family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

10/10 Excellent

Brian Loren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place to stay! Would come back!
Stayed 4 nights in Feb 2024
Response from Expedia Ambassadors on 26 Feb 2024
Dear Wray family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Hope to see you soon!!

4/10 Poor

Janak raj

Travelled with family
We got mixed experience regarding the staff service, some were very bad and some were good. We did not like the food here, we had a personal concierge but he was of not much help, we mess up most of our dinner reservations at the restaurant. Overall it was an average rating for our stay at Royalton.
Stayed 4 nights in Feb 2024
Response from Expedia Ambassadors on 22 Feb 2024
Dear Nema family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We really liked the food it was amazing
Stayed 4 nights in Feb 2024
Response from Expedia Ambassadors on 20 Feb 2024
Dear Sanchez family,Muchas gracias por tomarse el tiempo de compartir con nosotros su reseña sobre su estancia en Hideaway Riviera Cancún. Sólo a través de comentarios como el suyo podemos mejorar nuestros servicios y ofrecer a nuestros huéspedes una estancia acorde a sus necesidades. Esperamos tenerlos muy pronto nuevamente con nosotros.Saludos cordiales,

10/10 Excellent

Shasame

Stayed 4 nights in Feb 2024
Response from Expedia Ambassadors on 21 Mar 2024
Dear Shasame. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

4/10 Poor

Ryan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Horrible service. Paid extra for a romantic dinner on the beach. They forgot whole courses for our table. The other few couples there at the beach dinner were helping to serve the wine as we all joked about the poor service but it wasn’t a joke at all. Just tried to make the best of it. Horrible service continued through the next day and we left. Would not recommend. Too many other options in riviera that actually care about their guests.
Stayed 1 night in Feb 2024
Response from Expedia Ambassadors on 20 Feb 2024
Dear Cullinan family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are deply sorry for the inconveniences during your stay, we will work on it with the involve departments to improve our service and avoid this situations to happen again.Best regards,

6/10 Okay

Valeria

Stayed 1 night in Feb 2024
Response from Expedia Ambassadors on 21 Mar 2024
Dear Valeria , family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,