Search Hotels Near Puerta de San Juan, San Juan

"1-star stay at Costa Bahia Hotel Paseo Caribe — unprofessional staff, dirty room, and mold everywhere. Checked in (or tried to) after a day out on the island. I know 4 pm is check-in—I arrived at 10 am expecting to drop bags, came back at 4:15 and was told the room still wasn’t ready. It wasn’t actually ready until 5:15. So we lost the first hour of our evening. Front desk is on the second floor, four people working (two women, two men) and all of them were goofing off behind the desk—throwing a pen around, joking, totally unprofessional. When I asked about a late checkout, I got attitude; the same staffer told me to “check back in the morning.” Next morning we called to request a late checkout and were told it was unavailable. At checkout, a couple trying to check in at 11 am were being offered early check-in for $75—so they’ll charge for early access but won’t extend a courtesy late checkout. Room condition was worse: • Outdated carpet and a persistent moldy smell. • Main orange couch was stained and not fit to sit on; floors were dirty with visible stains. • Bathroom had mold around the tub. Water pressure and hot water were the only positives. • Bed was the worst: the thin blanket had green mold on it (we didn’t notice until the next day). Pillow had a streak of blood. • Balcony door was off its track and a pain to open; view of the bay was nice but not worth the hassle. • All night there was an annoying beep from a utility closet in the hallway—sounded like a dying s"

"Perfect location, at the entrance to Viejo San Juan."

"Fantastic place to stay. Right in the heart of Old San Juan, restaurants and shops steps from your door. Will probably be the only place I stay in OSJ moving forward "

"Yes we did."

"Good place to stay "

"Excellent hotel with an amazing staff. Location is great !!"

"No elevator and you are expected to carry up your own luggage. 3 or 4 floors Some of the front desk staff were rude and didn’t really want to help you. We asked about reserving a cab the night prior to leaving the next morning at 4:00 departure time. We were told someone would be available at 4 am to order cab for us. We found a sign stating staff was on a break and returning soon. They never did. Had to order an Uber. Left 30 min. late! Party on the street night before, so loud we couldn’t sleep. Would not recommend this Hotel!!! "

"The property was poorly maintained the worst experience, not clean, pool was not open, no blankets, no towels no soap, no remote control for the air condition etc. The doors for the room did not lock properly and the windows did not closed or locked correctly. This hotel should not be allowed to be open to the public."

"Really cool old building. Staff was very helpful with Parking, early check-in, and help with luggage."