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"We did enjoy our stay at Harbour Heights, although parts of the hotel feel a little tired and in need of some updating. Unfortunately, some members of staff could also benefit from further customer service training, as at times we felt more like an inconvenience than valued guests. The terrace and the view are absolutely stunning and were definitely the highlight of our stay. However, it was disappointing that guests were not allowed to have meals on the terrace, and there was no waiter service...

"Friendly & welcoming staff."

"Clean and spacious room, ample parking and great breakfast."

"We had a very comfortable stay here. A short walk from the sea. Gladly recommend."

"Very comfortable, friendly host, fantastic breakfast. "

"This really wasn’t a pleasant stay. I arrived and we showed to my room which was freezing cold as the radiator wasn’t turned on. I tried to book a table for 8:30 pm but was told the kitchen closed at 8 pm. Even when I arrive home from dinner the room was still freezing and the duvet cover was very thin. The window banged all night heating didn’t come on early in the morning. I was cold all night.The breakfast the following day was awful."

"Central location. Room was lovely. Modern fixtures and fittings. Comfortable bed. TV reception wasn't great but probably not the hosts fault. "

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"Still the best place to stay in Poole. Shower was awesome, enough room to get a rugby union team in!!! Great location near the restaurants on the Quay and a ten minute walk from the train station. Deluxe Room was very spacious and had an iron bath in the corner!! However, mattress was too soft and the pillows too 'fluffy'. Just a personal note, but we needed hard mattresses and 'dull' pillows. Breakfast is over-priced (plenty of coffee shops/delicatessens in Poole), but if you need to eat one,...

"Shower was hot and great pressure. Bed was comfortable but pillows basic. £6 for parking. All staff kerbed were great. "

"Location is excellent and the staff are helpful However attention needs to be be made in regards to the property and rooms. That being said we will be back."